Viewing 30 posts - 1 through 30 (of 33 total)
1 2
  • Author
    Posts
  • April 11, 2023 at 10:28 am #1404102
    Ravinder Kumar
    Guest

    Hi,

    Recently i have update php 8.0 or 8.1 to my site but its not working. It working with 7.4. I received warning message with 7.4 version and need to upgrade your site.

    From last few days, website not working properly and sometime it show a message (Database could not connect) but when i refresh the site it working again.

    Please help and sole this matter.

    Thank you

    April 11, 2023 at 6:36 pm #1404140
    Rikard

    Hey Ravinder Kumar,

    Could you try updating the theme to the latest version (5.5) to see if that helps please? https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update.

    Best regards,
    Rikard

    April 13, 2023 at 11:24 am #1404327
    ravinderkumar14
    This reply has been marked as private.
    April 13, 2023 at 8:12 pm #1404394
    Rikard

    Hi,

    Please share server error logs with us.

    Best regards,
    Rikard

    April 14, 2023 at 8:21 am #1404434
    ravinderkumar14
    This reply has been marked as private.
    April 15, 2023 at 6:42 pm #1404540
    Rikard

    Hi,

    Thanks for the update. What happens if you deactivate all plugins?

    Best regards,
    Rikard

    April 17, 2023 at 8:18 am #1404645
    ravinderkumar14
    This reply has been marked as private.
    April 19, 2023 at 7:54 am #1404903
    ravinderkumar14
    This reply has been marked as private.
    April 19, 2023 at 8:15 pm #1404984
    Rikard

    Hi,

    Sorry for the late reply. We’ve been trying to debug this problem, and it’s likely caused by something specific on your server. Anyway, I’ve uploaded a version which contains a fix, and it seems to be running as expected. Could you check so that everything works as it should on your end as well?

    Best regards,
    Rikard

    April 21, 2023 at 8:58 am #1405139
    ravinderkumar14
    This reply has been marked as private.
    April 22, 2023 at 11:49 am #1405222
    Rikard

    Hi,

    Some database entries seems to have been corrupted on your installation, we’re not sure why that is though.

    You should be able to update normally on your live site. If you should run into any problems, then you can copy the theme files from your staging site to live.

    Best regards,
    Rikard

    April 22, 2023 at 3:23 pm #1405233
    ravinderkumar14
    This reply has been marked as private.
    April 22, 2023 at 8:46 pm #1405250
    Rikard

    Hi,

    Thanks for the update, we’ll keep this thread open for you.

    Best regards,
    Rikard

    April 27, 2023 at 4:06 pm #1405834
    ravinderkumar14
    This reply has been marked as private.
    April 27, 2023 at 4:21 pm #1405835
    ravinderkumar14
    This reply has been marked as private.
    April 27, 2023 at 4:31 pm #1405837
    ravinderkumar14
    This reply has been marked as private.
    April 27, 2023 at 7:19 pm #1405862
    Rikard

    Hi,

    Your live site is asking for a two factor code when logging in, please provide us with that as well. The FTP details are working though.

    Best regards,
    Rikard

    April 27, 2023 at 7:53 pm #1405868
    ravinderkumar14
    This reply has been marked as private.
    April 27, 2023 at 8:02 pm #1405872
    ravinderkumar14
    This reply has been marked as private.
    April 29, 2023 at 7:32 am #1405969
    ravinderkumar14
    This reply has been marked as private.
    April 29, 2023 at 11:01 am #1405973
    Rikard

    Hi,

    Thanks for the update. We’ll keep this thread open for you, please let us know if you should need any further help.

    Regards,
    Rikard

    May 1, 2023 at 4:21 pm #1406099
    ravinderkumar14
    This reply has been marked as private.
    May 2, 2023 at 6:13 pm #1406229
    Rikard

    Hi,

    Thanks for the update. The error message on the backend doesn’t really give away any clues unfortunately, could you share server error logs with us please?

    Best regards,
    Rikard

    May 3, 2023 at 8:30 am #1406308
    ravinderkumar14
    This reply has been marked as private.
    May 3, 2023 at 8:33 am #1406309
    ravinderkumar14
    This reply has been marked as private.
    May 3, 2023 at 7:00 pm #1406379
    Rikard

    Hi,

    Thanks for the update. We have applied a fix for you site, and everything seems to be working as it should now. Please check on your end as well.

    The warnings in your last message are all coming from plugins, so we can’t fix those for you unfortunately.

    Best regards,
    Rikard

    May 4, 2023 at 10:06 am #1406424
    ravinderkumar14
    This reply has been marked as private.
    May 6, 2023 at 5:11 pm #1406577
    Mike

    Hi,
    The extra space below the homepage slider is caused by the Smush lazy load feature, I disabled it for you and now there is no space, please clear your browser cache and check.

    Best regards,
    Mike

    May 8, 2023 at 3:13 pm #1406751
    ravinderkumar14
    This reply has been marked as private.
    May 8, 2023 at 6:20 pm #1406775
    Rikard

    Hi,

    Thanks for the update. I would recommend that you update the theme first, then the PHP version.

    Best regards,
    Rikard

  • Author
    Posts
Viewing 30 posts - 1 through 30 (of 33 total)
1 2
  • The topic ‘My website not working PHP 8.0 and 8.1 not support Enfold theme’ is closed to new replies.