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  • February 14, 2023 at 11:05 am #1397881
    martinvanderharst

    Hi all,

    We are working on a new site and want to use the Layer Slider with video background. On laptop it works great, even on my own iphone13 pro, but when we test with other phones (a bit older), than the layer slider won’t show at all. We use video as background of the layer slider.
    See: no layer slider video on mobile
    Anyone an idea?

    • This topic was modified 1 year, 8 months ago by martinvanderharst. Reason: added video as a background
    February 15, 2023 at 3:30 pm #1398095
    Yigit

    Hey Martin,

    Which version of Enfold are you using? If not the latest 5.4.1, please update the theme and check once again: https://kriesi.at/documentation/enfold/theme-update/

    If you are using 5.4.1, please create temporary admin logins and post them here privately so we can look into it.

    Best regards,
    Yigit

    February 15, 2023 at 4:40 pm #1398102
    martinvanderharst

    latest update of the enfold theme. Login credentials in private content

    February 15, 2023 at 5:33 pm #1398107
    martinvanderharst

    update went wrong, got a lot of issues right now
    Update succeeded. Now on 5.4.1
    Could you check with the admin credentials if you can see if there’s anything wrong? Thank you.

    February 16, 2023 at 4:37 pm #1398231
    martinvanderharst

    Yigit, you can now login and check what could be wrong. Hope you can find or fix anything for me.

    February 18, 2023 at 3:21 pm #1398440
    Mike

    Hi,
    Thanks for your patience, I have checked your site with my Android device and the LayerSlider background video plays correctly, I also tested by emulating mobile devices on Windows in Chrome, Firefox, & Edge, which also worked.
    I tested on a Mac with Safari responsive design mode emulating iPhone devices, and this also showed the LayerSlider background video.
    I also tested on browserstack.com with an actual iPhone Pro 13 v15.6 remotely and the LayerSlider background video plays correctly
    Enfold_Support_401.jpeg
    I also tested on browserstack.com with an actual iPhone 8 v15.4 remotely and again the LayerSlider background video plays correctly
    Enfold_Support_403.jpeg
    Please check your iPhone settings, by default Safari and iPhone do not want background videos to play on mobile devices, perhaps you have enabled a setting for low bandwidth video or some other setting, the iPhones I tested with on browserstack.com has the default settings and I can’t change them, but you see the video is playing, so please check your settings.
    This doesn’t seem to be an issue with the LayerSlider.

    Best regards,
    Mike

    February 18, 2023 at 9:08 pm #1398483
    martinvanderharst

    Thank you Mike for your great work. Good to know that it is not a problem of Enfold itself. With your answers we went on to investigate the issue ourselves. And we found out why the videos in the layer slider were not shown. If an iPhone is on energy saving mode, the background video in the slides are not displayed!
    Hope this will help other Enfold users as well.

    Topic can be closed

    February 18, 2023 at 9:26 pm #1398485
    Mike

    Hi,
    Glad to hear that you have this sorted out, and thanks for sharing the solution. If you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.

    Best regards,
    Mike

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