Viewing 10 posts - 1 through 10 (of 10 total)
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  • October 31, 2022 at 8:22 pm #1370859
    bsandiford

    Hi There,

    I’m having an issue whereby when I try to edit a page the Advanced Editor doesn’t load.

    It just sits there endlessly with a spinning circle in the middle.

    Wordpress: 6.0.3
    Enfold: 5.2.1

    I’ve googled and found lots of articles for older versions, which I have tried the solutions but it still isnt working. Any help appreciated.

    Thanks

    October 31, 2022 at 10:49 pm #1370866
    bsandiford

    I should add to this, that it is possibly some sort of conflict with block editor. When I tried it from a different browser as per:

    Intro to layout builder

    I got a pop-up that said something about “welcome to the block editor”. Maybe that is it?

    November 1, 2022 at 12:56 pm #1370903
    Rikard

    Hi,

    Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

    Best regards,
    Rikard

    November 1, 2022 at 1:12 pm #1370905
    bsandiford

    Requested info below

    November 1, 2022 at 8:04 pm #1370953
    Rikard

    Hi,

    Thanks for that. You are getting 406 errors on the admin-ajax.php WordPress file, I’m not sure why that is though. Could you try reaching out to your hosting provider for clarification as to why that error is thrown please? https://kinsta.com/blog/406-error/

    Best regards,
    Rikard

    November 1, 2022 at 8:37 pm #1370966
    bsandiford

    There is no “hosting provider” per se. Site is hosted on a virtual server that we fully manage. We have root.

    Anything in particular that we should be looking for ?

    November 1, 2022 at 8:56 pm #1370976
    Rikard

    Hi,

    Thanks for the update. Could you check your error logs to see why the server is returning a 406 error on the admin-ajax.php file when editing a page?

    Best regards,
    Rikard

    November 1, 2022 at 9:14 pm #1370987
    bsandiford

    It looks like some sort of ModSecurity error. Log details posted privately below

    November 1, 2022 at 10:04 pm #1370990
    bsandiford

    By following the modsecurity log it appears that this file was breaking two mod-security rules…disabled them for this site and the editor is fixed…thanks for your help

    November 2, 2022 at 3:28 pm #1371070
    Rikard

    Hi,

    Great, I’m glad that you found a solution, and thanks for the update. Please let us know if you should need any further help on the topic, or if we can close it.

    Best regards,
    Rikard

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