Viewing 4 posts - 1 through 4 (of 4 total)
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  • October 5, 2022 at 7:19 am #1367639
    AWZ

    Hi,

    your facebook widget work, instagram doesn´t work. Why? => Solution?

    enter the instagram name
    Errors found: Instagram hat Fehler zurückgegeben: 429 (= Too Many Requests).

    enter the URL incl. instagram name
    Errors found: Instagram hat Fehler zurückgegeben: 404 (= Not Found).

    Frontend
    Only visible for admins: Instagram hat Fehler zurückgegeben: 404 (= Not Found). No images available at the moment

    I saw that this was already an issue in 2020. Is this still not fixed?

    Thanks

    October 5, 2022 at 11:12 am #1367669
    Ismael

    Hey AWZ,

    Thank you for the inquiry.

    Are you using the latest version of the Instagram widget with the Smash Balloon Social Photo Feed plugin integration? The default Instagram widget has its limitation and might not work consistently. If that is the case, you have to use the other widget, which depends on the instagram feed plugin.

    Please check the documentation below for more info.

    // https://kriesi.at/documentation/enfold/instagram/#enfold-instagram-smash-balloon-widget-and-element

    Best regards,
    Ismael

    October 5, 2022 at 12:27 pm #1367672
    AWZ

    Many thanks for the quick response and solutions!

    For performance reasons, I don’t like another plugin just because of one place where the feed should be shown.

    The default Instagram widget has its limitation and might not work consistently:
    I think we should speak clearly: the built-in widget doesn’t work at all. I tested it with three accounts = always the same error. Just take it out of the widgets. => So I solved it with a simple linked picture.

    This statement is outdated:

    Enfold’s Instagram widget is the simplest way to display your feed. You can simply add Enfold Instagram Widget to any of your widget areas and insert your username, adjust couple of options such as column and item count and you are set!

    Best regards

    October 6, 2022 at 7:14 am #1367726
    Ismael

    Hi,

    Thank you for the update.

    We also added a note below that statement, which recommends the other plugin if the default widget is not working as expected. This usually happens on shared servers.

    Due to limitations of Instagram API on shared servers, you might receive “Instagram has returned invalid data” error when using default Instagram widget. If that happens to be the case, please use Smash Balloon instead.

    Best regards,
    Ismael

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