Viewing 30 posts - 1 through 30 (of 34 total)
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  • #1362827

    Hi,

    In a similar position to a lot of people at the moment with required PHP updates I need to update the PHP on my server to ideally 8.1. I have let the version of Enfold get quite behind and it has quite a few customisations so I just wanted to check what the best method would be and with the version being so low any issues I need to be aware of when performing the upgrade.

    This is my current setup
    Wordpress = Current version: 5.8.4
    Enfold is 3.8
    PHP is 7.3

    I have linked my Envato token which it has accepted but it is currently saying no updates available but I don’t think it has checked yet so hopefully shortly it will say the new version. Would the best method be
    1, Update Enfold from within the theme update section to 5.0
    2, Update WordPress to 5.8.4
    3, Update any other plugins
    4, Update server PHP to 8.1

    Any help really appreciated.

    Thanks,
    Danny

    #1362834

    Hi,

    Just a follow-up, it now says this in the update screen.

    Theme Updates
    No Updates available. You are running the latest version! (3.8)

    Check Manually
    Your PHP version: 7.3.33-4+0~20220627.98+debian10~1.gbp40b3e4
    Last successful check was on 2022/08/25 20:24.

    #1362842

    Hi,
    Thanks for your question, if you are using Enfold v3.8 then you must manually update because that version will not accept the Envato Token and will only use the Envato API which Envato has disabled. Second, if your PHP is v7.3 then you must update to v7.4, then update Enfold to v5.1.1, then update WordPress to v6+, then you can update to PHP v8+
    To update your version of Enfold you will need to download the latest version from your Theme Forest account and upload it to your WordPress ▸ Appearance ▸ Themes ▸ Add Themes ▸ Add New
    WordPress_Appearance_Themes_Add-Themes_Add-New.jpg
    after you choose the zip file and click install, you will see a This theme is already installed message because you are updating, you can continue
    Installing_theme_from_uploaded_file_This_theme_is_already_installed.jpg
    then you will see the Theme updated successfully message.
    Theme_updated_successfully.jpg

    Before you do anything else !!
    Please backup your site with your webhost full site backup tool.
    Please do not rely on a backup plugin unless you have personal experience restoring from such a backup!
    Many backup plugins only backup and do not restore!

    Best regards,
    Mike

    #1363981

    Hi,

    Thanks for the help on this we have done the update and in the main ok. We have an issue that in posts on mobile there is a white space to the right e.g. it can scroll. Could somebody have a quick look at this for me as we have spent a lot of time and are out of ideas.

    Thanks a lot
    Danny

    #1363984

    Hi Danny,

    Can you give us a link to your site? you can post the link privately.

    Best regards,
    Nikko

    #1363993
    This reply has been marked as private.
    #1364013

    Hi,

    Thanks for that. I had a look at the posts in question, but I can’t see any problems on my end. Could you let us know how to reproduce the problem you are seeing on your end, or post a screenshot highlighting it? Also let us know which browser you are using.

    Best regards,
    Rikard

    #1364030
    This reply has been marked as private.
    #1364049

    Hi,

    Thanks for the clarification. Does it make any difference if you temporarily deactivate all plugins?

    Best regards,
    Rikard

    #1364065

    Hi,

    No it’s still the same but has only started since the theme update, could you have a look?

    #1364070

    Hey,

    Please add following code to Quick CSS field in Enfold theme options > General Styling tab

    
    .entry-content a {
    word-break: break-word;
    }
    

    Best regards,
    Yigit

    #1364072

    Hi

    I have added this but it hasn’t changed it :(

    #1364073

    Hey,

    It seems like code is not being applied at the moment.

    Could you please create temporary admin logins and post them here privately so we can look into it? :)

    Cheers!
    Yigit

    #1364076
    This reply has been marked as private.
    #1364078

    Hi,

    Thanks but I am unable to go to WP dashboard. Is the account role set to Administrator? If not, please switch it to administrator :)

    Cheers!
    Yigit

    #1364081
    This reply has been marked as private.
    #1364082

    Hey,

    There were 9 CSS errors in your custom CSS code. I fixed them and that helped. You can use http://csslint.net/ to check your CSS for errors.

    Please clear cache on your mobile device and review your website :)

    Regards,
    Yigit

    #1364083

    Hi Yigit,

    Many thanks for fixing those, really appreciatd it. After clearing the cache, I still have the white space at the side on the post, does it look ok at your side now?

    #1364085

    Hi,

    I could only reproduce the issue on your second blog posts. I cleared old CSS files generated by the theme and now posts do not scroll to the side. Could you please check once again?

    Regards,
    Yigit

    #1364097

    Sorry I think I was looking at a cached version, it’s working perfect now, thanks for your help :)

    #1364109

    Hi,

    Great, I’m glad that you got it working. Please let us know if you should need any further help on the topic, or if we can close it.

    Best regards,
    Rikard

    #1366678

    Hi,
    I had to upgrade the php version to 8.
    But activating Enfold which was running on version 5, from fatal error.
    Is there an update I can download compatible with 8?
    Another theme is now active on the site because if I activate Enfold it gives me an error.
    Thank you

    #1366714

    Hi ictsystem ,

    Enfold is compatible with PHP 8. Please try to install the latest version of the theme (5.1.2): https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update.

    Best regards,
    Rikard

    #1366718

    Ok, but where can I find the latest version?
    Do I need to activate the theme from the dashboard first and then download the update from there?
    I’m afraid the site will crash as it already happened if I activate the theme, where can I find the link to download the latest version? So I put it via ftp

    #1366728

    Hi,

    You can always download the latest version from your Themeforest account, please check there.

    Best regards,
    Rikard

    #1366731

    1. If I go to “Recent Updates”, is the first one I see on the list the latest version of Enfold? La 5.0?
    2. If I replace the enfold folder via ftp, does the site keep the previous settings of the theme customization or do I have to redo everything?

    Thank you

    #1366734

    Hi,

    1. The theme files on Themeforest are always the latest version, please download them from there.

    2. You can export your theme settings under Enfold->Import/Export as a backup, though your settings should be kept after an update as well.

    Best regards,
    Rikard

    #1366873

    Hi,
    I have updated with the latest version of Enfold.
    But now I can’t edit the pages, everything stays still and doesn’t load the editor to edit!!!

    #1366934

    Hi,

    Could you try to deactivate all plugins to see what happens then? If you need further help, then please share server error logs with us.

    Best regards,
    Rikard

    #1366969

    I have disabled all plugins but the problem is the same!

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