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Hi,
I am a freelance developer and subcontracted to update WordPress and Enfold theme for a client. There is a client complaint saying block editor in admin is unusable occasionally. I could also recreate the issue please see https://ibb.co/HpL4j92 .
The site content is in Deustshe which I dont understand and the translation of displayed message is “It looks like you are adding HTML tags or other special characters. Once all HTML tags are closed, the preview will be available again. If this message persists please check the use of special characters and try to remove them.” . This issue is not a full time issue, time to time same page’s content loads fine.
I did search about this error is your forums and couldnt find sufficient information. I do have theme key, but still have not got permission from client use it for signing up to your forum.
While I get that permission from them, or having them to contact you correctly, if you have steps for resolving this documented please provide necessary links to me.
Thanking you
Indunil
Hey Indunil,
Please post admin WordPress login details in private, and let us know where we can see and reproduce the problem you are having.
Best regards,
RikardHi,
Thanks for your prompt response. I will get back to you soon after discussing with my client.
Best Regards
Indunil
This reply has been marked as private.Hi,
Which version of the theme are you running? If it’s below 5.0, then please try updating to the latest version of the theme: https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update.
Best regards,
Rikard
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