Viewing 21 posts - 1 through 21 (of 21 total)
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  • May 10, 2022 at 1:37 pm #1351164
    greigmckean83

    Hi there

    I have recently started getting a constant spinning wheel while trying to access the editor. I am now unable to make any edits to my pages.

    I have updated my PHP memory to 512M, purged CDN cache, and switched off all plugins and the issue continues.

    The issue only happens with older pages, any new pages I create does not have this problem.

    Thanks in advance.

    May 10, 2022 at 5:58 pm #1351216
    Rikard

    Hey greigmckean83,

    Thanks for the login details. Could you try updating the theme to the latest version (4.9.2.3) to see if that helps please? https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update.

    Best regards,
    Rikard

    May 10, 2022 at 10:12 pm #1351287
    greigmckean83

    Thanks for your response. I have now updated to 4.9.2.3 and the problem still continues.

    I have found when I duplicate a page, I am able to access the editor on the newly created page. Have a look at the “offers” and “Offers 2” pages for instance.

    Not ideal but might be a clue as to what could be causing this?

    May 10, 2022 at 10:32 pm #1351288
    greigmckean83

    OK I think I may have fixed this. After I updated the theme to the latest version, I deactivated the “classic editor” plugin and select “use block editor” in the enfold settings. It seems to be working fine, not my favourite editor but hey it is working! Thanks for your help in this matter.

    May 10, 2022 at 11:55 pm #1351292
    greigmckean83

    I am unable to access the “customize” section of wordpress.

    May 11, 2022 at 10:29 am #1351334
    Rikard

    Hi,

    Thanks for the update. Does it make any difference if you deactivate all plugins? If not, then please share FTP login details with us as well, so that we can try to upload a fresh copy of the theme for you.

    Best regards,
    Rikard

    May 11, 2022 at 10:38 am #1351337
    greigmckean83

    I have now disconnected each plugin one at a time and have found that Yoast SEO is causing the issue. When I deactivate this plugin, I can now access the “customize” section.

    May 11, 2022 at 12:34 pm #1351359
    Rikard

    Hi,

    Great, I’m glad that you found the problem. Does the same thing happen if you activate Yoast SEO back?

    Best regards,
    Rikard

    May 11, 2022 at 2:14 pm #1351374
    greigmckean83

    Yes, as soon as I switch Yoast back on, the problem comes back.

    May 11, 2022 at 3:31 pm #1351398
    Rikard

    Hi,

    Thanks for the update. Could you share server error logs with us please? Also please try reaching out to Yoast SEO support, to see if they can see what is going wrong.

    Best regards,
    Rikard

    May 11, 2022 at 3:41 pm #1351404
    greigmckean83

    See link to download logs in private content area.

    May 11, 2022 at 7:02 pm #1351427
    Rikard

    Hi,

    Thanks for that. It’s not possible to open any of those files on Google Drive, and it’s not possible to extract the zip file after it’s been downloaded locally either. Please check the file.

    Best regards,
    Rikard

    May 12, 2022 at 10:08 am #1351513
    greigmckean83

    Is this link any better?

    May 12, 2022 at 10:44 am #1351531
    Rikard

    Hi,

    Thanks for that, we can access the logs now. I checked the latest one from May 8, but I can’t see anything interesting there unfortunately. Could you try to generate the error again, then send the log which should be generated after that please?

    Best regards,
    Rikard

    May 12, 2022 at 12:45 pm #1351551
    greigmckean83

    Log 2 link in private

    May 12, 2022 at 1:21 pm #1351555
    greigmckean83

    I have tried to publish a new page and I am running into critical errors. Log 3 link in private.

    May 12, 2022 at 1:44 pm #1351564
    Rikard

    Hi,

    Thanks for the update. The most recent log is from a few days back (2022-05-08), do you have a log from today maybe?

    Best regards,
    Rikard

    May 12, 2022 at 7:49 pm #1351608
    greigmckean83

    Hi there.

    I have ended up duplicating each page and deleting the original.

    I am able to access the editor on these new pages.

    Thanks for all your help in this matter.

    May 13, 2022 at 7:14 am #1351633
    Rikard

    Hi,

    Thanks for the update, so everything is working as it should now then?

    Best regards,
    Rikard

    May 13, 2022 at 12:11 pm #1351659
    greigmckean83

    Yes everything seems to be ok now, I am not sure what caused this issue, however it may occur again. If this is the case, I will be back in touch.

    Thanks again for your help in this matter.

    May 13, 2022 at 12:56 pm #1351664
    Mike

    Hi,
    Glad Rikard could help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.

    Best regards,
    Mike

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