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  • #1351065

    For a while now, I have updated the website and it loads very slowly. I have tried to disable all the plugins, the server has been improved, etc, but nothing works

    #1351109

    Hey Leoning,

    Thank you for the inquiry.

    Looks like you haven’t done any performance optimization to the site, yet There is a cache plugin installed but it is currently disabled and there is no image compression plugin. According to Gtmetrix, the initial server response time is bit too long (22.1s). Where are you hosting the site?

    This is the performance test from gtmetrix: https://gtmetrix.com/reports/cartujaoposiciones.es/UlIubzIo/

    Please check the following articles for more info about site optimization.

    // https://kriesi.at/archives/scoring-100-100-in-google-pagespeed-insights-gtmetrix-pagespeed-and-yslow
    // https://gtmetrix.com/wordpress-optimization-guide.html

    Best regards,
    Ismael

    #1351150

    We have cleared the cache, tested the server, disabled plugins, tried different versions of php, etc. and the response time remains the same.
    Also, we have verified that disabling the theme fixes the response time.

    This is not a server issue, it must be a theme issue. Can you give me a solution please?

    #1351343

    In the end it seems I have solved it and yes, it was the subject. When changing the theme it has started to load fast.
    It is something that you should look at, since there are issues that cause problems…
    I also think the support has been very scarce on your part.

    #1351452

    Hi,

    Thank you for the update.

    Could you be more specific about the issues? There are many Enfold sites out there without loading or performance issues including the demo, and most users who reported problems about site performance eventually solved it by optimizing their site or by following the recommendations in the articles above. Upgrading the server should also help.

    Best regards,
    Ismael

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