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  • April 19, 2022 at 5:10 pm #1348831
    Advantage09

    Once again I have problems with Enfold forms not being delivered to the receipient. The form has worked for three years and now suddenly, it does not work any more. There is no error message, confirmation text does appear. To the customer/sender everything seems to work. But no email notification is delivered.
    Any ideas on what is going on?

    Regards
    Nina

    April 19, 2022 at 6:31 pm #1348848
    Rikard

    Hi Nina,

    Where can we see the form in question? Also, did you try out the suggestions listed here? https://kriesi.at/documentation/enfold/contact-form/#my-contact-form-is-not-sending-emails-

    Best regards,
    Rikard

    April 22, 2022 at 11:51 am #1349133
    Advantage09

    I tried WP forms and this did not work, I the tried CF7 and this did work, so I recreated the form, which is a drag in CF7, but we are up and running again. What I would like to figure out is why Enfold forms are suddenly failing? On sites that has been live for years and are updated with latest version of Enfold and also other plugins? I have tried deactivating plugins with no luck. For me, the solution has been CF7, and I am not really happy with that.
    It would be great if you could figure out why your forms fail. I am not the only one with this problem.

    Regards
    Nina

    April 22, 2022 at 6:09 pm #1349176
    Rikard

    Hi Nina,

    What you are describing is not a general theme problem, so we would need to see the actual problem. Also, did you try the suggestions listed in the article I sent?

    Best regards,
    Rikard

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