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  • #1348513

    Hi,
    After several tries, import Restaurant demo Files don’t work (Curl 28) on a new install of wordpress on OVHcloud.
    I download restaurant.zip (63 Kb), decompress and upload it in “uploads/avia_demo_files/restaurant”
    Retry import…. no error message
    But no images (medias folder empty) and no slider !
    Thanks for help !

    #1348576

    Hey grafxwork,
    Thank you for the link to your site and telling us that you are using OVH hosting, recently we had another user on OVH hosting that couldn’t install a demo and it turns out that OVH hosting disabled the set_time_limit() function along with a negative value for Max input time,
    I have checked your site and it also has these server issues, perhaps you can ask OVH hosting to correct, but the last user had to move to another web host that allowed for standard PHP settings.
    You can read this thread here.

    Best regards,
    Mike

    #1348772
    This reply has been marked as private.
    #1348774

    Hi,
    Please ask OVH hosting to enable the set_time_limit() function and correct the negative value for Max input time, it should be a positive number like 180.
    So you see from the other thread I did try to install via FTP but it would not work.
    These are not normal or standard server settings.

    Best regards,
    Mike

    #1348780
    This reply has been marked as private.
    #1348787

    Hi,
    Please see our documentation for manually importing a theme demo.
    If you find that the OVH config values will not allow you to import the demos, please note that you can still use the theme to manually create your site, if you choose to not do this and wish to ask for a refund, then go to your Envato account for the refund, as all refunds must go through there, this support forum has no ability to apply refunds.

    Best regards,
    Mike

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