Viewing 6 posts - 1 through 6 (of 6 total)
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  • April 6, 2022 at 8:45 am #1347363
    Mathuseo

    Hi,

    I would like to set a URL to “password protected”. Unfortunately, this page then only calls the 404 “Not found” page in the frontend. I have sent below once the URL and the admin wordpress access.

    Can you tell me what the reason is? The htaccess file I had changed so that currently only the htaccess generated by WordPress in the default is used. So it can’t be that and it must be a theme specific problem.

    I look forward to the answer.

    Thanks and best regards,
    Marcel

    April 6, 2022 at 11:16 am #1347393
    Rikard

    Hey Marcel,

    I can’t reproduce this problem using the latest version of the theme. Could you try updating the theme to the latest version (4.9.2.1) to see if that helps please? https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update. If not, then try activating one of the default WordPress themes, to see what happens then. You could also try deactivating all plugins.

    Best regards,
    Rikard

    April 6, 2022 at 12:51 pm #1347418
    Mathuseo

    Hi Rikard,

    thanks for your quick feedback. I created a blank page for you once (see link below) and set it to “password protected” in WordPress. When you access the page you are redirected to the 404 error page.

    Can you please log into WP once and see where the problem is?

    Best regards,
    Marcel

    P.S. I use Enfold 4.8.9.1. In the theme settings Enfold tells me that this is the latest version. Is there also a bug here?

    April 6, 2022 at 1:49 pm #1347429
    Rikard

    Hi,

    I can see the problem on your site, but I can’t reproduce it on a test installation. We haven’t had any other reports of this problem on other customer sites either, so chances are it’s local to your site.

    If updates are not coming through, then please try to install and configure this plugin: https://envato.com/market-plugin/

    Best regards,
    Rikard

    April 6, 2022 at 2:00 pm #1347432
    Mathuseo

    Thank you Rikard,

    even though I’m the first Enfold customer with the problem, it’s like when I replace Enfold with a WP default theme, the error doesn’t show up. See my screenshot.

    Can you spot any anomalies in functions.php that may conflict with Enfold? I am of course still after it to solve the problem :)

    Best regards,
    Marcel

    April 6, 2022 at 3:07 pm #1347436
    Rikard

    Hi,

    First off, could you try updating the theme to the latest version? If that doesn’t help, then please try activating the parent theme, in order to check if the problem is coming from your child.

    Best regards,
    Rikard

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