Viewing 20 posts - 1 through 20 (of 20 total)
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  • February 7, 2022 at 11:08 pm #1339469
    empowercentric

    Hi

    Purchased Enfold today, installed it and have been trying all day to import demo content. I increased the memory / upload/ media settings and I upgraded from php 7 to php 7.4 and am still getting the error: cURL error 28: Connection timeout after 10001ms. I contacted the hosting company who said that “WordPress fires off /wp-cron on its now accord by doing a loopback request because jobs executed by loopbacks can be very resource intensive. We do not block loopbacks, we rate limit them so badly written loops are isolated” – I have no idea what this means. Are there ‘badly written’ loopbacks in the demo content?

    Is there anywhere I can access the content and upload it incrementally?

    Thanks
    Elle

    February 8, 2022 at 6:07 am #1339514
    Rikard

    Hi Elle,

    Sorry for the problem. Could you try to import the demo manually please? https://kriesi.at/documentation/enfold/import-demos/#how-to-manually-import-a-theme-demo

    Best regards,
    Rikard

    February 8, 2022 at 6:46 am #1339525
    empowercentric

    Hi Rikard

    Thanks for your reply. Where do I add to the functions.php file – from WordPress or in the file manager with the hosting company please?
    The files down seem to be downloadable from that link.

    Thanks
    Elle

    February 8, 2022 at 11:42 am #1339564
    Rikard

    Hi Elle,

    You can do it from WordPress, or via FTP, it’s up to you. If you need help with that, then please include FTP login details in private as well.

    Best regards,
    Rikard

    February 8, 2022 at 12:48 pm #1339594
    empowercentric

    Hi Rikard

    I can’t seem to do it from WordPress so yes please to having help.

    Thanks
    Elle

    February 8, 2022 at 1:26 pm #1339602
    Yigit

    Hi Elle,

    FTP logins did not work for me. Could you please check them once again? :)

    Best regards,
    Yigit

    February 8, 2022 at 1:31 pm #1339604
    empowercentric

    Hi Yigit

    I have checked them but the ftp had locked again – I am keeping it open now in case it needs to stay open to stay unlocked! (Or maybe I didn’t click it fully!!)

    Thanks
    Elle

    February 8, 2022 at 1:42 pm #1339606
    empowercentric

    Hi Yigit

    The hosting company just sent me this message:

    “We have added a section of code to functions.php to increase the timeout for requests, this allows particularly long requests to complete without error, which usually helps situations like this.
    The code is prefaced with:
    //Added to fix cURL timeout errors
    If the provide/ developer would like to take a look”

    in case it helps! I won’t try to import the demo again to test in case you are already working on it.

    thanks
    Elle

    February 8, 2022 at 1:56 pm #1339611
    Yigit

    Hi Elle,

    FTP logins still did not work for me unfortunately.

    Which demo would you like to import? We can try in WordPress dashboard. It might work after the changes made by your hosting providers.

    Regards,
    Yigit

    February 8, 2022 at 2:06 pm #1339613
    empowercentric

    Hi Yigit

    How odd!

    I just tried in WP dashboard again and got the same error.

    I have added a new ftp account and unlocked it. Hopefully that one will allow you access.

    thanks
    Elle

    February 8, 2022 at 2:14 pm #1339614
    empowercentric

    Hi Yigit

    Sorry forgot to say that it is Enfold 2017 I wish to import the demo of.

    Thanks
    Elle

    February 8, 2022 at 5:35 pm #1339636
    empowercentric

    Hi

    Are you still there? I have given access for a limited time and I have to go out. Please see my note below.

    February 10, 2022 at 10:13 am #1339926
    Rikard

    Hi Elle,

    Sorry for the late reply. I tried connecting via FTP again, but the login details are still not working. Could you check and verify that the details are working, then send them again please? If we need to provide you with our IP’s, then please let us know.

    Best regards,
    Rikard

    February 10, 2022 at 1:17 pm #1339964
    empowercentric

    Hi Rikard
    The unlock had run out. I
    have just unlocked it for another 4 hours.
    Thanks
    Elle

    February 10, 2022 at 1:43 pm #1339974
    Yigit

    Hi Elle,

    Unfortunately FTP logins are still not working for me. I attached the error I am receiving in private content field below.

    Best regards,
    Yigit

    February 10, 2022 at 5:52 pm #1340016
    empowercentric

    Hi Yigit

    Ok I am changing the password in case: as below.

    Hope that works
    Elle

    February 11, 2022 at 3:51 pm #1340169
    empowercentric

    Hi

    I just tried again and it worked! Did you do anything and if so, can you tell me what please for future installs!

    Thanks
    Elle

    February 14, 2022 at 6:04 pm #1340561
    Yigit

    Hi Elle,

    I was not able to login unfortunately but I am glad it worked! It must have been related to changes your hosting providers made :)

    Best regards,
    Yigit

    February 15, 2022 at 8:18 pm #1340783
    empowercentric

    Hi Yigit

    Thanks anyway.

    Elle

    February 15, 2022 at 8:41 pm #1340788
    Yigit

    Hi,

    You are welcome! Let us know if you have any other questions and enjoy the rest of your day :)

    Best regards,
    Yigit

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