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Hello,
I added a contact form to my page – please see private content below – however I am not receiving any email in my email account despite that it says “Message Sent”.
I filled in the Backend Settings in the Contact Form with the correct email address and also tested the email address from my personal email account and it works, so the issue must be related to something with the Contact Form.
Could you please help?
Thank you!
Hi Markus,
Thanks for contacting us!
Please refer to this post – https://kriesi.at/documentation/enfold/contact-form/#troubleshoot
Best regards,
YigitHi Yigit,
I have AWS SES installed and am able to receive and send emails from the setup email address.
However, when checking if WordPress is able to send e-mails, it is not possible. Do you have any idea what I am missing?
Best,
MarkusHi,
Thank you for the inquiry.
You may need to manually specify the from address in the contact form’s Content > Backend > Your from address field or use an SMTP plugin to whitelist the messages coming from the contact form. Or use this filter in the functions.php file to apply a default from address to every contact forms.
function avf_change_cf_from() { return " (Email address hidden if logged out) "; } add_filter('avf_form_from', 'avf_change_cf_from', 10);To make sure that the WordPress mail is working, please install the Contact Form 7 plugin temporarily, then try to send a test mail.
Best regards,
IsmaelHi @Ismael,
Thanks for the solid advice on the various topics, appreciate it!
Where do I find the “functions.php file” so that I can paste the custom code there that you shared?
Please still keep this thread open @yigit – I still need to work on this and may still have a follow up question.
I have now completed the steps you advised:
1) Added the filter in the functions.php file –> Please see screenshot attached.. I believe that integration is correct?
2) Also Contact Form 7 plugin is installed now. I don’t fully understand though if it automatically connects to the Enfold contact form?
3) Also manually specified the from address in the contact form’s Content > Backend > Your from address field.Nevertheless, the email from the contact form is still not reaching.
Could you please have a look where the issue resides? Would appreciate your help on this to finish the contact form :-))
I played around more time now to make it work and this is my current status:
– When emailing directly to the email address (please see in private content below) I set up with AWS SES, the emails get delivered immediately.
– I have now set up Contact Form 7 as you advised, followed the implementation steps and also went through the best practices. Everything seems to be set up correctly, however I always receive this error message: https://savvyify.com/img/image/g0EX
– As mentioned in my previous message, I also
a) added the filter in the functions.php file (please see screenshot attached with its integration)
b) manually specified the from address in the contact form’s Content > Backend > Your from address fieldNevertheless something is wrong and I cannot find the reason in the troubleshooting guides.
I would really appreciate if you could help out here!
Hi,
Sorry for the delay. We are not familiar with AWS SES but we have found a good article that might help you with the issue. Please check the following link.
// https://www.wpbeginner.com/plugins/how-to-send-wordpress-emails-using-amazon-ses-step-by-step/
According to the article, you will have to get the Pro version of the WP Mail SMTP in order to use Amazon SMTP with WordPress. You may need to contact your hosting provider or the plugin authors for additional assistance.
Is the default contact form working when you are using an email address that is not from Amazon SES?
Best regards,
IsmaelHi Ismael,
Ok, thank you for letting me know!
In that case (that setting it up with AWS SES requires a paid Pro version), I want to go with the free setup WITHOUT AWS SES. So we can just ignore AWS SES and focus on resolving the “usual setup”.
In that case my current status is the following:
– When emailing directly to the email address (please see in private content below) I set up with AWS SES, the emails get delivered immediately.
– I have now set up Contact Form 7 as you advised, followed the implementation steps and also went through the best practices. Everything seems to be set up correctly, however I always receive this error message: https://savvyify.com/img/image/g0EX
– As mentioned in my previous message, I also
a) added the filter in the functions.php file (please see screenshot attached with its integration)
b) manually specified the from address in the contact form’s Content > Backend > Your from address fieldNevertheless it is not working and I cannot find the reason in the troubleshooting guides.
I would really appreciate if you could help out to set it up the normal way.
Thank you,
Hi,
Thank you for the info.
Did you set the (Email address hidden if logged out) as the from address? This should automatically whitelist any messages coming from the contact form. If you are not seeing the messages in your inbox, please try to check the junk or spam folder. If this is still not working, please post the login details in the private field so that we can check the issue further.
Best regards,
Ismael
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