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Hi,
the problem is that the content on several pages is not shown as it should appear. For example, pictures are not shown, background colors are not shown, or text font, text size and text color are not shown as they should. I am using the Avia Layout Editor.
I noticed that when the page is still saved as a draft all appears correctly but after changing to published, the above mentioned problems.– I am using latest WP
– I updated the theme Enfold, but that did not solve the problem. Now using Enfold 4.8.8.1
– I changed php from 7.4 to 8.0, but that did not solve it. So I did go back to 7.4 for now.
– php memory limit is set to 256 MB. Server allows up to 512 MB.Please help asap.
Thank you.Hey mebi,
You are getting a 404 error on a style sheet file, that is likely causing the problem. Could you share FTP login details with us as well, so that we can check this further please?
Best regards,
RikardHi Rikard,
thanks for looking into this problem.
When I open that page I cannot see that error. So please have a look.Hi,
Thanks for that. I see that some post CSS files have been created in that folder, and it seems to have the correct permissions as well. The post CSS for the page in private doesn’t seem to get generated for some reason though. I’ve added this filter to your functions.php file to skip the post CSS file creation, and it’s working as it should after that:
/** * Filter to skip css file generation. * You can add logic to skip for certain pages/posts only. * * @since 4.8.6.1 * @param boolean $create * @return boolean true | false or anything else to skip generation of css file */ function custom_avf_post_css_create_file( $create ) { return false; } add_filter( 'avf_post_css_create_file', 'custom_avf_post_css_create_file', 10, 1 );Please share server error logs with us if you should need any further help on the topic.
Best regards,
RikardHi Ricard,
thanks for keeping it open.
I have updated the parent theme hoping that this will solve the remaining issues, but it did not. I am using a child theme.
There is a problem with media upload, after the upload the thumbnail is not shown, instead just a light grey. And when I try to add the images to a page, then the image cannot be seen/loaded. ( I tried both jpg and pdf).
Also I got a database connection error (wp-config.php) after making some changes, but database name, user and password are correct.
Please let me know if you need any further information.
Your support is much appreciated.
Best regardsHi,
Thanks for the update. I see the same problem on my end when uploading files to your Media section, but I can’t reproduce the problem on a test installation. Could you try deactivating all plugins, to see if that makes any difference please? Also please try to activate the parent theme, in order to check if the problem is coming from your child theme.
Best regards,
RikardHi Rikard,
first I have deactivated all plugins and uploaded two images, still the same problem. Then I have activated parent Enfold theme (with plugins still deactivated) and tried again to upload two images, still the same problem.
So I changed back to child theme and activated the plugins again.Thank you for your further help. How can this problem be solved?
Best regards,
mebiHi,
Please try reaching out to your hosting provider, your might be exceeding your storage plan. If that is not the case, then please try to reinstall WordPress to see if that helps.
Best regards,
RikardHi Rikard,
I am not exceeding the storage plan.
I have updated to the latest wordpress version 5.9 .
But the problem is still there. Can you please assist in solving it.
Thank you,
mebiHi,
Sorry for the late reply. Are we allowed to temporarily deactivate plugins for debugging purposes?
Best regards,
RikardHi,
yes, you are allowed to temporarily deactivate plugins for such purposes. If this is affecting the “live site/appearance”, you may also use the maintenance plugin to activate temporarily the maintenance mode.
Thank you.
Best regards,
mebiHi,
Thanks for the update. Deactivating plugins had no effect on my end either, but I do see that the same problem occurs when a default WordPress theme is active, so it’s not a theme specific problem. Could you try to reinstall WordPress to see if that helps please? If not, then please try reaching out to your hosting provider for further help, or post the problem on a general WordPress help forum.
Best regards,
RikardHi,
I did some tests in pre-production and there is a small regression with the update Feb. 7th 2022 – Version 4.8.9.1
On the same issue as in this post, with pdf media (and only pdf), after the upload the thumbnail is not shown, instead just a light grey.
It was the same problem in version “August 9th 2021 – Version 4.8.6.1” and it was fixed since “August 16th 2021 – Version 4.8.6.2”.
This is not blocking because pdf documents can be used for publications, but I still report this regression.
Best regards
ChristopheHi,
I have reinstalled latest WordPress twice, but this did no solve the issue.
I have latest enfold theme version.
With server is all ok.So still searching for the reason of this problem – it is not only greyed out but also not uploading at all, but it is shown under Media as if it would have been uplodaded (with all media details, even the URL to the image/pdf is available, but that cannot been found).
If anyone can help with this, this would be much appreciated.
Best, mebi
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