Viewing 4 posts - 1 through 4 (of 4 total)
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  • January 6, 2022 at 12:40 am #1334443
    Justin
    Guest

    Hey guys, what’s the point to the forum if I am not able to open a support ticket on it?

    Thanks

    January 6, 2022 at 9:17 am #1334492
    Rikard

    Hey Justin,

    Do you have an active support period? If not, then please refer to this: https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support. We recently implemented a check for this on the forum, since it’s a requirement from Envato.

    Best regards,
    Rikard

    January 6, 2022 at 4:33 pm #1334571
    Justin

    This was already done. Meaning I made a payment and extended my support for 6 months. This isn’t the 1st time I have had to deal with this.

    https://nimb.ws/JpZXez

    January 7, 2022 at 4:50 am #1334622
    Rikard

    Hi,

    Thanks for that. I checked your forum account, but it’s still not updated for some reason. Is the Themeforest account which you used to purchase the extended support registered with the email in private? Also, could you share the receipt for your purchase with us in private?

    Best regards,
    Rikard

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