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  • November 27, 2021 at 10:25 am #1330666
    sky19er

    Hi, I’m using Enfold in combination with Elementor and trying to use the “Enfold Google Maps Widget” that’s available as an element via Elementor (see https://prnt.sc/20xki69 ). When I enter an address or city and click the Fetch Coordinates button, it just hangs on “Fetching the coordinates. Please wait…” (see https://prnt.sc/20xkilh ), and even if I manually enter coordinates, the map isn’t rendering — the marker and controls are there on the front end, but the map isn’t (see https://prnt.sc/20xkkdp or https://busd.wpengine.com/maptest/ ). I do have the google maps API entered and validated in the Enfold options, and it works on other sites (I left the key unrestricted, for now), so I’m pretty sure that’s not the issue. Any ideas for me? Thanks and lmk if you have any questions!

    • This topic was modified 2 years, 12 months ago by sky19er.
    November 28, 2021 at 4:58 am #1330716
    Rikard

    Hey sky19er,

    Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

    Best regards,
    Rikard

    November 28, 2021 at 7:52 am #1330723
    sky19er

    Sure thing…

    November 29, 2021 at 5:44 am #1330789
    Rikard

    Hi,

    Thanks for that. First off, could you try updating the theme to the latest version (4.8.7.1) to see if that helps please? https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update.

    Best regards,
    Rikard

    November 29, 2021 at 10:07 am #1330815
    sky19er

    Sure thing — just updated — doesn’t look like it helped. https://busd.wpengine.com/maptest

    November 29, 2021 at 3:56 pm #1330866
    Rikard

    Hi,

    Thanks for the update. I can’t see any error messages which would give clues as to what the problem could be unfortunately, is there something else on your site which is using Google Maps maybe? Also, is the widget working if you are not using Elementor?

    Best regards,
    Rikard

    November 29, 2021 at 8:28 pm #1330889
    sky19er

    Yes, if works if I deactivate Elementor. I’m not using google maps for anything else on the site, but of course Elementor has its own google maps element (it just doesn’t have the nice styling options Enfold has).

    November 30, 2021 at 6:31 am #1330930
    Rikard

    Hi,

    Thanks for the update. If Elementor is using Google Maps as well, then that might be the problem. I can’t say for sure though, since I can’t see any error messages or clues as to why the map is not showing though. Maybe you could use the built in Elementor functionality instead for now? We can’t provide support for problems which are caused by third party layout builders unfortunately.

    Best regards,
    Rikard

    November 30, 2021 at 9:22 am #1330953
    sky19er

    OK, thanks anyway — please let me know if you hear anything else about this — it looks so close; like it’s there but it’s just not showing because it’s the wrong z-index or something (although I tried testing that to no avail). Anyway, thanks for trying!

    November 30, 2021 at 4:12 pm #1331014
    Rikard

    Hi,

    Sure thing, we’ll let you know if we should find a solution for this problem.

    Best regards,
    Rikard

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