Viewing 4 posts - 1 through 4 (of 4 total)
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  • November 24, 2021 at 11:48 am #1330282
    Medaliaprod

    HI, there is a page not displaying correctly in my website. WP support pointed out there are some Javascript errors related to the theme (Plugins have been disabled and the page is still not displaying correctly.) I have now retrieved a working version from a back up point but I would like to have someone look at it.

    November 24, 2021 at 1:37 pm #1330293
    Mike

    Hey Medaliaprod,
    Thank you for your question and the link to your site, the error I see is jQuery is not defined typically this occurs when the theme option at: Enfold Theme Options ▸ Performance ▸ Load jQuery in your footer is enabled, please disable and clear your browser cache and check again.
    If this doesn’t help please include an admin login in the Private Content area so we can be of more assistance.

    Best regards,
    Mike

    November 24, 2021 at 3:15 pm #1330327
    Medaliaprod

    Thank you for the reply. I am not able find such option and I would really appreciate your help fixing it… 

    November 25, 2021 at 5:00 am #1330384
    Rikard

    Hi,

    Thanks for the login details. First off, could you try updating the theme to the latest version (4.8.7.1) to see if that helps please? https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update. Please refer to this on how to register your theme license: https://kriesi.at/documentation/enfold/theme-registration/

    Best regards,
    Rikard

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