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  • #1330183

    A new thread started by email request of Yigit on this support forum.

    Hi there,
    On Nov 22, 2021 I have purchased a new version of the Enfold theme (version 4.8.7.1) from the Envato Market website. (because I wasn’t able to update from Enfold version 4.5 to the latest version, despite the Update Now button in the older 4.5. version).

    After downloading, installing and activating the newer Enfold theme today I have a problem making changes on the homepage itself on my website. The homepage is continiously trying to load the info on the homepage without showing any information. (e.g. I use the ‘classic editor’ plugin).

    If I deactivate the classic editor plugin the site comes up with a message “there is a critical fault on this site”. It doesn’t make any difference when I deactivate all plugins. Very enoying so far and now being busy for days in a row trying to solve this issue.

    Therefore I was hoping that all update and homepage problems should be solved by purchasing the latest Enfold theme version. Unfortunally it doesn’t seem to work that way.

    I have retrieved a valid Envato Market token for future updates. (using the envato market plugin) and upload the envato market zip file.

    Further more: I use PHP version 7.4.25 from my hosting provider.

    Maybe you can help me with any good information to solve this Enfold theme problem I have. Looking forward to your reply.

    Best Regards,
    Frits Stel – Netherlands

    • This topic was modified 3 years, 1 month ago by Regina_2019.
    #1330241

    Hi Frits,

    Sorry for the problem, and thanks for the login details. I enabled debug mode on your site, then copied all the content to a test page. The test page seems to be working as it should, please see private. Could you check the page, and if everything is ok, then you can publish and set it as you home page.

    Best regards,
    Rikard

    #1330290
    This reply has been marked as private.
    #1330320

    Hi,

    Great, I’m glad that we could help you out. Please let us know if you should need any further help on the topic or if we can close it.

    Best regards,
    Rikard

    #1330321
    This reply has been marked as private.
    #1330380

    Hi,

    Thanks for letting us know, I’ll close this thread for now then. Please open a new thread if you should have any further questions or problems.

    Best regards,
    Rikard

Viewing 6 posts - 1 through 6 (of 6 total)
  • The topic ‘Enfold Homepage continiously in loading sequence. Unable to make changes.’ is closed to new replies.