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By saving all changes, it appears to fix itself, and then suddenly, the images and logo go away. Not sure why this keeps happening. My updates are set to auto so it currently tells me that I have the latest update.
I am not a site developer but a business owner that adds his own content. I am not sure on how to fix this issue. Please help. I will leave my contact information in the private window so that I can give you any information you need to resolve this. Thank you in advance.
Hey prymetymeentertainment,
The login details you posted are not working, please check and verify. I see that you are not running the latest version (4.8.7.1) of the theme, please try following this in order to update: https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update. If you haven’t registered a token for the backend, then please follow this: https://kriesi.at/documentation/enfold/theme-registration/
Best regards,
RikardHi,
Thanks for the update. You can use the email in private, or one of your personal ones. Just remember to post the user name and password here in this thread, so that it’s available to all moderators.
Best regards,
RikardHi,
Thanks for that. Could you upgrade the account to have administrator rights as well please? Otherwise we can’t see much on the backend. If you have FTP login details, then please include them as well.
Best regards,
RikardHi,
Thanks for that. I’ve uploaded the latest version of the theme to your site now, could you check to make sure that everything is working as it should please?
Best regards,
RikardThis is now above the header. The site is pretty screwed at this point.
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Good morning Rikard!
I began deactivating plugins with the enfold theme. When I turn one off, the site corrects itself but only for a short time .Then it goes back to a missing logo/pictures. I currently have none of the plugins activated. One of the first plugins I noticed errors with was YOAST. There is documentation about this in that the plugin and enfold are incompatible. Is that still the case? I also have the Hummingbird & Smush pro plugins. When Yoast was deactivated, it was fine for a time and then the same errors occurred. Took away Hummingbird and Smush, and the site was fine. Wait a while, more errors. Is the theme broken?
Hi,
Thank you for your patience, I took a look at your site and see that all of your plugins are deactivated, and I see your logo and other images, I believe everything is showing correctly if not can you point to a specific image that is not?
I notice a error for a “mixcloud” script, which I assume is from your “Hearing is Believing” code block scripts
I also noticed that you do not have the Enfold Theme Options ▸ Performance ▸ Load jQuery in your footer option which means that something else is forcing jQuery to load in the footer, which could lead to errors.
So these are your options:
and this is what you should see:
my guess is that your webhost offered an “optimized” version of WordPress that is forcing jQuery in the footer and removing jQuery Migrate, perhaps they can undo or remove these customizations?
The lazyload option in the Smush pro plugin does cause problems from people so it is good you disabled it, I’m not sure about Yoast, but it seems that your testing did find some issue with it.
As your site loads now what issues are you seeing?Please note that testing with iPads & iPhones can be hard to clear the cache, often you need to also clear the history to fully purge the cache, following these steps for Safari and note Step 4 where you will Clear the History.
Best regards,
MikeHi,
Thank you for the feedback, I see now you were able to restore the jQuery theme options, meaning that jQuery is not being forced into the footer, so this is good.
So I tried testing your page to see the logo not showing, but it always showed for me, perhaps if I could see the error then I could help more but right now I’m guessing from experience.
Please explain that browser and screen size you are seeing the logo not show, I understand this also includes other images but it’s easier for testing to focus on one image.From experience the first culprit is the “lazyloading” option in Smush Pro, this has been showing as an error recently and many users have reported it to Smush Pro, so until their next update you can simply disable the lazyloading option.
Next Hummingbird Pro, is by the same company and also has a lazyloading option, probably built with the same code, so that is two lazyloading options that I would recommend disabling for now. But I’m only guessing this might be causing your image issue, I see they are both active right now and I still see your logo and images on Chrome, Firefox, & Edge on Windows 10 desktop.Best regards,
Mike
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