Viewing 12 posts - 1 through 12 (of 12 total)
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  • October 7, 2021 at 9:28 am #1323852
    TheLashCollection

    Good Day,

    The logo on the left hand side of the header is no longer displaying for almost a week now.

    We have removed the logo and then the default Enfold logo shows. We tried to replace it with other images but that also did not display.

    Please advise

    October 7, 2021 at 9:45 am #1323853
    claudipro

    Hello,
    somehow the Logo in the header disapeard after updating enfold (Version 4.8.6.4). The jpg file is still in Mediathek and in Theme Options is it also showing.

    The Logo supposed to be on the right side over the menu. How can I solve this problem?
    Thank you
    Claudia

    October 8, 2021 at 4:29 am #1324023
    Rikard

    Hi TheLashCollection,

    Sorry for the problem. Could you try updating the theme to the latest version (4.8.6.5) to see if that helps please? https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update.

    Best regards,
    Rikard

    October 8, 2021 at 4:30 am #1324024
    Rikard

    Hi Claudia,

    Your logo is displaying fine on my end, and I see that you are running the latest version of the theme already. Please let us know if you should need any further help on the topic.

    Best regards,
    Rikard

    October 8, 2021 at 11:24 am #1324075
    claudipro

    Hi Rikard,
    yes I read the hotfix post yesterday evening and updated the theme. So after I upload the Logo again and replace it it works fine.
    Thank you!
    Claudia

    October 8, 2021 at 1:53 pm #1324108
    Yigit

    Hi,

    Thanks for the update @claudipro! Let us know if you have any other questions and enjoy the rest of your day.

    It seems like @TheLashCollection has also updated the theme and that fixed the issue for them but we will keep the thread open just in case :)

    Best regards,
    Yigit

    October 8, 2021 at 5:26 pm #1324152
    avdprojects

    Same troubles with some websites while updated to 4.8.6.5.
    Missing left top logo’s :-(

    October 9, 2021 at 7:18 am #1324191
    Rikard

    Hi avdprojects,

    The logo is displaying fine on the first site you linked to. The second site is not running the latest version of the theme, please try updating to that: https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update.

    Best regards,
    Rikard

    October 9, 2021 at 8:39 am #1324196
    avdprojects

    Hi Rikard, thank you for your response. Correct, somehow the first website logo came back by deleting all browser cache of FF and Chrome and the second by the update. Thank you :) Not a Enfold item but after I login on the second website and logout, the logged-in status keeps active, even trough another computer with VPN it shows the Admin topbar :-/ (good thing is, I can`t use the menu options of wp-admin without the, then prompted login).

    Thank you for your help!
    Best regards,
    avdprojects

    • This reply was modified 3 years, 2 months ago by avdprojects.
    October 10, 2021 at 4:46 am #1324261
    Rikard

    Hi avdprojects,

    Thanks for the update. Please let us know if you should need any further help on the topic.

    Best regards,
    Rikard

    October 13, 2021 at 11:07 am #1324712
    loumirak11

    Hi,
    I noticed that the logo is missing only if you’re logged-in…

    October 13, 2021 at 12:57 pm #1324739
    Yigit

    Hi,


    @loumirak11     please clear cache and check if that helps. If it does not, please start a new thread under Enfold sub forum and attach temporary admin logins in private content field so we can look into it :)

    Best regards,
    Yigit

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