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Viewing 8 posts - 1 through 8 (of 8 total)
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  • September 13, 2021 at 9:14 pm #1320806
    Vlad-im-ir

    Hallo,
    I have problem with video link in Fullwidth Easy Slider.
    Last months it worked well, but last weeks it dosnt work.
    My page is there: https://www.hradynamalsi.cz/tvrz-ticha/

    Is there any change in new updates, or what is wrong, can you help me?
    In private content is admin entry to my page.

    Thanx.

    September 14, 2021 at 11:24 am #1320880
    Ismael

    Hey Vlad-im-ir,

    Thank you for the inquiry.

    This issue has been fixed in the latest version of the theme. Please upgrade the theme from version 4.7 to 4.8.6.1, then toggle or temporarily disable the Enfold > Performance > File Compression settings afterwards. Let us know if that helps.

    Best regards,
    Ismael

    September 23, 2021 at 4:21 pm #1322058
    Vlad-im-ir

    Hallo, thanx for reply.
    But my 6months support expired this month (15.9.), and I forgot make undate in August, when it was possible..:(
    What to do now?
    Thanx
    Vlad

    September 24, 2021 at 7:20 am #1322134
    Ismael

    Hi,

    Thank you for the update.

    You can still update the theme even without the support add-on. Just make sure that you have a valid Envato token, or that you still have access to the Envato account. Please check the following documentation to learn more on how to generate a token and how to update the theme properly.

    // https://kriesi.at/documentation/enfold/theme-registration/
    // https://kriesi.at/documentation/enfold/theme-update/

    You can also update the theme manually via FTP if the automatic update via the theme options is not available. Just check the documentation update for more info.

    Best regards,
    Ismael

    September 27, 2021 at 12:59 pm #1322480
    Vlad-im-ir

    Thanx, I found it!
    Nice
    Vlad

    September 28, 2021 at 6:30 am #1322576
    Rikard

    Hi,

    Great, I’m glad that you found it. Please let us know if you should need any further help on the topic or if we can close it.

    Best regards,
    Rikard

    September 28, 2021 at 2:10 pm #1322637
    Vlad-im-ir

    Hallo, video is working well. Thanx!

    September 29, 2021 at 7:13 am #1322731
    Rikard

    Hi,

    Great, I’m glad to hear that. Should we close this thread for now then?

    Best regards,
    Rikard

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