Viewing 12 posts - 1 through 12 (of 12 total)
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  • #1316329
    sagar kumar sahu
    Guest

    Hi Team,
    we have got a project from our client 2 months back and it’s based on ENFOLD theme and it really going well but a few days back I am getting an error “there is a critical issue in your site”, while click on customize button so we are now stuck in development, also we got an error mail from WordPress so please look into it and help us, we also don’t know about Genuity of the theme because we sign the product in the midway of development, we are also ready to pay for resolution please find out below error and contact if any (Email address hidden if logged out) , +917008035073

    Error Mail:
    Howdy!

    Since WordPress 5.2 there is a built-in feature that detects when a plugin or theme causes a fatal error on your site and notifies you with this automated email.

    In this case, WordPress caught an error with your theme, Enfold.

    First, visit your website (https://www.happymovermsct.com/) and check for any visible issues. Next, visit the page where the error was caught (https://www.happymovermsct.com/wp-admin/customize.php?url=https%3A%2F%2Fwww.happymovermsct.com%2F) and check for any visible issues.

    Please contact your host for assistance with investigating this issue further.(already contacted to host partner and they said theme issue )

    If your site appears broken and you can’t access your dashboard normally, WordPress now has a special “recovery mode”. This lets you safely log in to your dashboard and investigate further.

    https://www.happymovermsct.com/wp-login.php?action=enter_recovery_mode&rm_token=2j5RKG2vmwacHi5LZ2EoPE&rm_key=CR4tVkl970GMnMDNA8sjNg

    To keep your site safe, this link will expire in 1 day. Don’t worry about that, though: a new link will be emailed to you if the error occurs again after it expires.

    When seeking help with this issue, you may be asked for some of the following information:
    WordPress version 5.8
    Current theme: Enfold (version 4.6.3.1)
    Current plugin: (version )
    PHP version 7.4.22

    Error Details
    =============
    An error of type E_ERROR was caused in line 619 of the file /home/webclexc/happymovermsct.com/wp-content/themes/enfold/config-gutenberg/class-avia-gutenberg.php. Error message: Uncaught TypeError: Argument 2 passed to Avia_Gutenberg::handler_display_post_states() must be an instance of WP_Post, null given, called in /home/webclexc/happymovermsct.com/wp-includes/class-wp-hook.php on line 303 and defined in /home/webclexc/happymovermsct.com/wp-content/themes/enfold/config-gutenberg/class-avia-gutenberg.php:619
    Stack trace:
    #0 /home/webclexc/happymovermsct.com/wp-includes/class-wp-hook.php(303): Avia_Gutenberg->handler_display_post_states(Array, NULL)
    #1 /home/webclexc/happymovermsct.com/wp-includes/plugin.php(189): WP_Hook->apply_filters(Array, Array)
    #2 /home/webclexc/happymovermsct.com/wp-admin/includes/template.php(2239): apply_filters(‘display_post_st…’, Array, NULL)
    #3 /home/webclexc/happymovermsct.com/wp-includes/nav-menu.php(831): get_post_states(NULL)
    #4 [internal function]: wp_setup_nav_menu_item(Object(WP_Post))
    #5 /home/webclexc/happymovermsct.com/wp-includes/nav-menu.php(755): array_map(‘wp_setup_nav_me…’, Array)
    #6 /home/webclexc/happymovermsct.com/wp-content/plugins/

    #1316513

    Hey sagar kumar sahu,

    Sorry for the problem. Could you try updating the theme to the latest version (4.8.6.1) to see if that helps please? https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update.

    Best regards,
    Rikard

    #1316685
    sagar kumar sahu
    Guest

    Hey I Have updated it but now I am getting errors in builder my page content not loading please check the snap from this link as I am unable to attach here : https://mega.nz/file/VR0GWQyJ#jKt4V4PzLoDoGD04lE6WIaxtQ306lXpfnUrxZX6i1C4

    #1316878

    Hi,

    Thanks for the update. I tried logging into your site, but the details you posted are not working. Please check and verify.

    Best regards,
    Rikard

    #1317008
    sagar kumar sahu
    Guest

    Hey please check with these credentials
    I have updated it to 4.8.6 version still my content not loading while click on advanced editing options already sent you snap in previous mail please so the need full asap

    #1317095

    Hi,

    Thanks for that. Please enable debug mode so that we can copy your content to a test page: https://kriesi.at/documentation/enfold/intro-to-advanced-layout-builder/#debug-mode

    Best regards,
    Rikard

    #1317132
    sagar kumar sahu
    Guest

    Hey Rikard,
    I am little confused about debugging mode i am giving you my cpanel details Please help us and do the needful

    #1317249

    Hi,

    Thanks for that, I’ve enabled debug mode for you. I tried copying your shortcodes to a test page, but your server is returning a 403 forbidden error when trying to save the page. I’m guessing that there is something in your content which the server is not allowing. Please try reaching out to your hosting provider to see if they can give you more information on why the server is responding with that error code. Please see private for a link to the shortcode content of the problem page.

    Best regards,
    Rikard

    #1317366
    sagar kumar sahu
    Guest

    I have spoke to hosting provider they said everything is ok from their side problem is in avia layout builder as about as page showing the editing lay out and all but remains all page not showing in editor so please let me know either any settings need to change cuz about us page working fine

    #1317367
    sagar kumar sahu
    Guest

    Also let me know which php version is most compatible to your theme and editor so that i can switch and try at least currently i am 8.0 php version

    #1317388
    sagar kumar sahu
    Guest

    We are creating new pages for now so don’t work on it and close this ticket if any problem happen again then i will back to you for now close this ticket

    #1317548

    Hi,

    Thanks for the update, I’ll go ahead and close this thread for now then. Please open a new thread if you should have any further questions or problems.

    Best regards,
    Rikard

Viewing 12 posts - 1 through 12 (of 12 total)
  • The topic ‘GETTING ERROR WHILE CLICK ON CUSTOMIZE FROM ADMIN PANEL "CRITICAL ERROR IN SITE"’ is closed to new replies.