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I upgraded to version 4.8.5 and noticed that only Widgets is displaying when I go to Appearance -> Customize. I inspected the window and noticed the following javascript errors. Any help would be appreciated. Thanks!
jquery.min.js?ver=3.6.0:2 jQuery.Deferred exception: jQuery(…).tooltip is not a function TypeError: jQuery(…).tooltip is not a function
at gform_initialize_tooltips (https://ultreiahealth.com/wp-content/plugins/gravityforms/js/tooltip_init.min.js?ver=2.3.6:1:60)
at HTMLDocument.<anonymous> (https://ultreiahealth.com/wp-content/plugins/gravityforms/js/tooltip_init.min.js?ver=2.3.6:1:465)
at e (https://ultreiahealth.com/wp-includes/js/jquery/jquery.min.js?ver=3.6.0:2:30038)
at t (https://ultreiahealth.com/wp-includes/js/jquery/jquery.min.js?ver=3.6.0:2:30340) undefined
S.Deferred.exceptionHook @ jquery.min.js?ver=3.6.0:2
jquery.min.js?ver=3.6.0:2 jQuery.Deferred exception: this.$sectionContent.sortable is not a function TypeError: this.$sectionContent.sortable is not a function
at i._setupSortable (https://ultreiahealth.com/wp-admin/js/customize-widgets.min.js?ver=5.8:2:22081)
at i.ready (https://ultreiahealth.com/wp-admin/js/customize-widgets.min.js?ver=5.8:2:20659)
at https://ultreiahealth.com/wp-admin/js/customize-controls.min.js?ver=5.8:2:40228
at c (https://ultreiahealth.com/wp-includes/js/jquery/jquery.min.js?ver=3.6.0:2:28327)
at Object.add [as done] (https://ultreiahealth.com/wp-includes/js/jquery/jquery.min.js?ver=3.6.0:2:28605)
at initialize (https://ultreiahealth.com/wp-admin/js/customize-controls.min.js?ver=5.8:2:40170)
at i.o.Class (https://ultreiahealth.com/wp-includes/js/customize-base.min.js?ver=5.8:2:571)
at i [as constructor] (https://ultreiahealth.com/wp-includes/js/customize-base.min.js?ver=5.8:2:180)
at new i (https://ultreiahealth.com/wp-includes/js/customize-base.min.js?ver=5.8:2:180)
at Object.<anonymous> (https://ultreiahealth.com/wp-admin/js/customize-controls.min.js?ver=5.8:2:93648) undefined
S.Deferred.exceptionHook @ jquery.min.js?ver=3.6.0:2
jquery.min.js?ver=3.6.0:2 Uncaught TypeError: jQuery(…).tooltip is not a function
at gform_initialize_tooltips (tooltip_init.min.js?ver=2.3.6:1)
at HTMLDocument.<anonymous> (tooltip_init.min.js?ver=2.3.6:1)
at e (jquery.min.js?ver=3.6.0:2)
at t (jquery.min.js?ver=3.6.0:2)
jquery.min.js?ver=3.6.0:2 Uncaught TypeError: this.$sectionContent.sortable is not a function
at i._setupSortable (customize-widgets.min.js?ver=5.8:2)
at i.ready (customize-widgets.min.js?ver=5.8:2)
at customize-controls.min.js?ver=5.8:2
at c (jquery.min.js?ver=3.6.0:2)
at Object.add [as done] (jquery.min.js?ver=3.6.0:2)
at initialize (customize-controls.min.js?ver=5.8:2)
at i.o.Class (customize-base.min.js?ver=5.8:2)
at i [as constructor] (customize-base.min.js?ver=5.8:2)
at new i (customize-base.min.js?ver=5.8:2)
at Object.<anonymous> (customize-controls.min.js?ver=5.8:2)Hi,
Thanks for the login details. Could you upgrade the account to have admin rights please? Otherwise we can’t access the Customizer. The error messages you posted seems to be coming from Gravity Forms, please try deactivating that plugin to see if it changes anything.
Best regards,
RikardThanks Rikard. My apologies for just now responding. I had COVID for the last week and am just now feeling better.
I deactivated the Gravity Forms plugin but there was no change. Also, I have upgraded your account to admin.
Hi,
Thanks for that. I see the same problem on your site, but I can’t reproduce it on test installation. What happens if you disable all plugins? Also please consider updating the theme to the latest version (4.8.6.1): https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update.
Best regards,
Rikard
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