Viewing 14 posts - 1 through 14 (of 14 total)
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  • July 24, 2021 at 2:16 pm #1312072
    giaco_he

    Hey,

    since I updated to the most recent Enfold version, the “review”-field is missing on some product pages. (We’re using WooCommerce)

    review-field

    For example, on this product page in the tab “Bewertungen” at the bottom it says “Nur angemeldete Kunden, die dieses Produkt gekauft haben, dürfen eine Bewertung abgeben.” (If you’re a logged in user who bought the product, instead of this sentence it would show the review field)

    Now compare that to this product page, where the sentence/review field is missing and the review at the bottom is cut off.
    (Note: Sometimes reloading the page solves the problem.)

    Since the second product has more reviews, I assume there’s now a maximum page length that’s cutting off the content.

    How can we solve this / when will it be fixed?

    Thanks!
    Giacomo

    • This topic was modified 3 years, 3 months ago by giaco_he.
    July 26, 2021 at 9:49 am #1312345
    Rikard

    Hey Giacomo,

    Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

    Best regards,
    Rikard

    July 26, 2021 at 10:27 am #1312363
    giaco_he

    Hi Rikard,
    thanks, please find the login info below.

    Best,
    Giacomo

    July 27, 2021 at 8:41 am #1312633
    Rikard

    Hi,

    Thanks for that. First off, could you try updating the theme to the latest version (4.8.5) to see if that helps please? https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update.

    Best regards,
    Rikard

    July 27, 2021 at 4:50 pm #1312796
    giaco_he

    Hi Rikard,

    I updated but the problem persists.

    July 29, 2021 at 12:47 pm #1313243
    Rikard

    Hi,

    Thanks for the update. The review field marked in green in your screenshot is missing on both pages on my end, is there something I’m missing in order to reproduce the problem? I can see that some content seem to be cut off on the page in private though. Does it make any difference if you disable your caching plugins? In which version was this working as it should? We can roll back to an earlier version for you if you want. In that case, we would need FTP login details as well.

    Best regards,
    Rikard

    July 29, 2021 at 5:12 pm #1313291
    giaco_he

    Hi Rikard,

    yes, you’d have to buy the course in order to be a customer and see the field. You can use the coupon code in the private data field to make a test order and then you can see the field (maybe after reloading the page?). If not, that’s exactly the problem: Since the last update, the field is not visible most of the time.

    Caching makes no difference.

    Rolling back the theme is also no option, since we want to find and need fix the root cause of the problem.

    • This reply was modified 3 years, 3 months ago by giaco_he.
    August 1, 2021 at 8:19 am #1313676
    Rikard

    Hi,

    Thanks for that. Which payment option should I select? I chose Paypal, but that directs me to login there.

    Best regards,
    Rikard

    August 1, 2021 at 10:18 am #1313684
    giaco_he

    Hi Rikard,

    did you use the coupon code I posted? If you use the coupon code, the price is 0 and you don’t need to (and you can’t) select a payment option.

    Thanks.

    August 2, 2021 at 11:21 am #1313881
    Rikard

    Hi,

    Thanks for that. I got it working now, and I still see the problem. When inspecting the page in the browser, the problem disappears though, which will make it a bit difficult to debug. I see that you are running Autoptimize on the site, does it make any difference if you disable that?

    Best regards,
    Rikard

    August 3, 2021 at 6:09 pm #1314206
    giaco_he

    Hi Rikard,

    no, disabling Autoptimize makes no difference. The problem is still there.

    Best,
    Giacomo

    August 5, 2021 at 12:29 pm #1314644
    Rikard

    Hi,

    Please try this in Quick CSS:

    .postid-2790 #av-tab-section-2-7 .av-layout-tab-inner {
  height: 8000px !important;
  overflow: visible !important;
}

    It should only affect the page in private.

    Best regards,
    Rikard

    August 9, 2021 at 10:50 am #1315816
    giaco_he

    Hey Rikard,

    it kinda works (too much whitespace below – but that’s ok if there’s no better solution), but only on desktop.

    On mobile, the problem persists..

    August 10, 2021 at 7:18 am #1315967
    Rikard

    Hi,

    Thanks for the update. You can try to adjust the height of the tab on mobile, using this CSS:

    @media only screen and (max-width: 767px) {
.postid-2790 #av-tab-section-2-7 .av-layout-tab-inner {
  height: 10000px !important;
  overflow: visible !important;
}
}

    Best regards,
    Rikard

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