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  • July 24, 2021 at 2:00 pm #1312071
    TheBiZWeavers

    Hi.

    I have an issue.
    On mobile the hamburger menu does not open. It adds a “#” to the url, but nothing happens.

    Can you guys help.
    Thanks

    July 26, 2021 at 9:55 am #1312347
    Rikard

    Hey TheBiZWeavers,

    Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

    Best regards,
    Rikard

    July 26, 2021 at 10:04 am #1312352
    TheBiZWeavers
    This reply has been marked as private.
    July 27, 2021 at 8:38 am #1312632
    Rikard

    Hi Jorge,

    Thanks for the login details. The mobile menu works when logged in, but not when logged out, which would indicate a problem with caching. I can’t see a caching plugin installed on your site though, is there caching being applied on the server side maybe?

    Also please consider updating the theme to the latest version (4.8.5): https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update.

    Best regards,
    Rikard

    July 27, 2021 at 11:50 am #1312705
    TheBiZWeavers

    Hi Rikard,

    Thank you for the response.
    Yes the caching is being done on the server side. Can you specify which file(s) should i exclude from caching to solve this issue?
    Or there is another solution that you can recommend.

    Thank you again for the help
    Cheers
    Jorge

    July 29, 2021 at 5:28 am #1313160
    Rikard

    Hi Jorge,

    The mobile menu should work even though the content is cached, so I can’t really give you a direct answer unfortunately. Does it make any difference if you simply clear the cache?

    Best regards,
    Rikard

    July 30, 2021 at 6:03 pm #1313501
    TheBiZWeavers

    Hi Rikard,

    I clear the cache on but the issue remains.
    i saw this error on the console. that JQuery is not defined.
    This can help figure out what is happening.

    View post on imgur.com

    Thank you

    August 2, 2021 at 6:06 am #1313813
    Rikard

    Hi,

    Thanks for that. I see the same errors when logged out, but not when logged in. This again would indicate caching, it’s not something the theme applies. Would you be able to to completely disable the server side caching? You might want to reach out to your hosting provider about this problem as well.

    Best regards,
    Rikard

    August 3, 2021 at 1:55 pm #1314171
    TheBiZWeavers

    Hi Rikard,

    Thank you for your patience. I was able to fix the issue. It was the cache as you have mentioned.

    Thank you again for your time.

    Cheers

    August 5, 2021 at 1:01 am #1314536
    Jordan Shannon

    Hi,

    I’m glad this was resolved. If you need additional help, please let us know here in the forums.

    Best regards,
    Jordan Shannon

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