Viewing 30 posts - 1 through 30 (of 32 total)
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  • #1311217

    Hi,

    Since the last Enfold update (4.8.4), I have several problems, including :

    – I can’t see the text in the animated numbers element: it is always “add your own text”, nothing changes

    – the accordion element doesn’t work either, as soon as you click on a sentence you are directed to the top of the page

    What can I do to solve these problems?

    Thanks for your help

    #1311222

    Hi,

    Thanks for contacting us and sorry for the inconvenience!

    1- We have reported the issue to our devs and will release a fix as soon as possible.

    If you would like to apply a temporary fix, please go to /enfold/config-templatebuilder/avia-shortcodes/numbers/numbers.php in Appearance > Editor and find following on 207th line

    
    'std' 	=> __( 'Add your own text', 'avia_framework' ),
    

    and comment it out as following

    
    //'std' 	=> __( 'Add your own text', 'avia_framework' ),
    

    If you would like us to apply the temporary fix for you, please post temporary WP admin logins here privately :)

    2- Could you please clear browser and server cache and check if that helps? If not, please create temporary admin logins and post them here privately so we can look into it.

    Regards,
    Yigit

    #1311232

    Hi,

    I forgot, there is also a margin problem.

    Thanks for your help

    Rege

    #1311236

    Hi Yigit,

    Thank you for your reply,

    I will start by clearing the caches. How to clear the server cache please?

    If it doesn’t change anything, I’ll send you the admin login.

    Thanks for your help

    Best regards
    Rege

    #1311371

    Hi,
    I cleared the caches but the problems are still there.

    3 elements do not work:
    – I can’t see the text in the animated numbers element: it is always “add your own text”, nothing changes
    – Same problem with iconbox element
    – the accordion element doesn’t work either, as soon as you click on a sentence you are directed to the top of the page

    There is also a problem with the margin, (the line setting: when you change the individual height, it creates an extra space)

    I created a test page in article to see the problems.

    I have put the admin login in the private content. I will accept your proposal that you put the temporary fix for me because I am not very comfortable with php.

    Thanks a lot for your help

    Rege

    #1311559

    Hi Rege,

    I updated theme files to apply hot fixes. All issues except for margin should be fixed. Where can we see the margin issue? I could not find your test page.

    Best regards,
    Yigit

    #1311604

    Hi Yigit,

    Thank you very much for your help. It’s great.

    The test page is in the list of posts (articles in french) and is called “test”, it is the only draft (“brouillon” in french). You can see the margin problems in the first 2 color sections.

    I use the Enfold theme on 2 other sites (because I like this theme a lot) : do you think I can also update them without risking the same problems ? One of the website is very important.

    Thank you, great team !

    Best regards,
    Rege

    #1311634

    Hi Rege,

    I added following code to bottom of Quick CSS field as a temporary solution

    #top .avia-section .flex_column_table.av-equal-height-column-flextable:not(:first-child) {
        margin-top: 0;
    }

    If you update them to 4.8.4, you would have the same issues. We are going to release 4.8.4.1 soon which will address this issues so we would recommend you to wait for that version.

    Thanks for your understanding! :)

    Best regards,
    Yigit

    #1311646

    I am getting some problem icon box content now showing. check screenshot https://prnt.sc/1egphsg

    I am using 4.8.4 version.

    thank you

    #1311648

    Hi Yigit,

    Thank you very much, it’s perfect.

    I will follow your advice and wait for the next version

    Best regards
    Rege

    #1311693

    Hi,

    Did you need additional help with this topic or shall we close?

    Best regards,
    Jordan Shannon

    #1311729

    Hi Yigit,

    I also have the problem, that I don’t see my own text – instead I see “Click to add your own text here”.
    Same problem like “Mejba Uddin Biplob”

    Do you also have a quick fix for that?

    Is it okay to comment line 196 in wordpress/wp-content/themes/enfold/config-templatebuilder/avia-shortcodes/iconbox/iconbox.php !?

    Best regards
    Florian

    • This reply was modified 3 years, 4 months ago by olierb. Reason: Possible quick fix found
    #1311795

    Hi Rege,

    I privately published the post and could not reproduce the issue there. I believe the issue was visible in preview only.

    Do you have this issue on any published page?

    Best regards,
    Yigit

    #1311796

    Hi,


    @olierb
    and @mejba, please post WP admin logins here privately so we can apply the fixes for you :)

    Best regards,
    Yigit

    #1311843

    here is the screenshot https://prnt.sc/1eq9u02

    the problem is the home page under header

    thanks

    #1311847

    Hi @mejba,

    I updated the files. Please review your website :)

    Best regards,
    Yigit

    #1311855

    Hello,
    I still seeing the text
    Click to add your own text here

    As I have text on content box.

    Thanks

    #1311857

    Hey,

    Please flush browser cache and refresh your page a few times – https://imgur.com/a/BQTWDlb

    Best regards,
    Yigit

    #1311886

    https://revenuearchitects.com/offers/revenue-architecture-diagnostic/ I have the same issue w/ icon boxes on this page. I made the hot fix, emptied cache, refreshed, etc but do not see any improvement. Can you help? I’ve provided admin creds.

    #1311890

    Hi,


    @jcstone3
    could you please flush browser cache and refresh your page a few times? Icon Boxes show up fine on my end – https://imgur.com/a/XbawKfC :)

    Best regards,
    Yigit

    #1311909

    Hi
    Under widgets I am getting these errors
    The “newsbox” block was affected by errors and may not function properly. Check the developer tools for more details.

    The “newsbox” block was affected by errors and may not function properly. Check the developer tools for more details.

    The “avia_fb_likebox” block was affected by errors and may not function properly. Check the developer tools for more details.

    The “newsbox” block was affected by errors and may not function properly. Check the developer tools for more details.

    The “avia_google_maps” block was affected by errors and may not function properly. Check the developer tools for more details.

    #1311913

    Hey @freja74,

    I updated theme files. Please review your website :)

    Best regards,
    Yigit

    #1311915

    Thanks Yigit – I can see that is the old widgets.

    #1311916

    Hey @freja74,

    Yes, we have reverted back to classic widgets until we add support for new ones :)

    You are welcome! Let us know if you have any other questions and enjoy the rest of your day!

    Regards,
    Yigit

    #1311925

    Hi there,

    There are al lot of people have the same issues. Our company website Extendum.nl has a lot of margin issues, icon-box issues and and the text “put your content in here”. It happened this morning and we still try to fix it.

    Please give some “public” advice so we can create a temporary solution.

    Greetings from Marcel

    #1311935

    Hi @Marcel,

    We are planning to release an update on Monday.

    If you would like to apply the fixes manually:
    For Icon Box element, please go to /enfold/config-templatebuilder/avia-shortcodes/iconbox/iconbox.php in Appearance > Editor and find following on 553rd line

    
    $default = $this->sync_sc_defaults_array( $default );
    

    and change it to following

    
    $default = $this->sync_sc_defaults_array( $default, 'no_modal_item', 'no_content' );
    

    For Animated Numbers element, please go to /enfold/config-templatebuilder/avia-shortcodes/numbers/numbers.php in Appearance > Editor and find following on 631st line

    
    $default = $this->sync_sc_defaults_array( $default );
    

    and change it to following

    
    $default = $this->sync_sc_defaults_array( $default, 'no_modal_item', 'no_content' );
    

    To fix Dark & Light Transparent Buttons, please replace /enfold/config-templatebuilder\avia-template-builder\php\base-classes\class-popup-templates-callback.php file with – https://raw.githubusercontent.com/KriesiMedia/enfold-library/master/temp_fixes/Enfold_4_8_4/base-classes/class-popup-templates-callback.php

    Best regards,
    Yigit

    #1312128

    Hello, I have the same problem with the widgets:
    The “avia_google_maps” block was affected by errors and may not function properly. Check the developer tools for more details.
    The “portfoliobox” block was affected by errors and may not function properly. Check the developer tools for more details.
    The “avia_fb_likebox” block was affected by errors and may not function properly. Check the developer tools for more details.

    I have updated the theme to 4.8.4, but I still have the same problem.

    I am waiting for your advice.
    Thank you.
    Galina

    • This reply was modified 3 years, 4 months ago by galgro.
    #1312565

    Hi Galina,

    Sorry for the late reply. We released a bug fix version yesterday (4.8.5), could you try updating to that please? https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update

    Best regards,
    Rikard

    #1312768

    Hi, I have installed v4.8.5 and the accordions are still jumping to the top of the page. I have included temporary logins for you to fix this please.

    #1312787

    Hi @sarah_pask,

    Please update Enfold to the latest version 4.8.5. You are still using 4.8.4.
    I tried updating the theme from WP dashboard however that did not work. If you would like us to update the theme for you, please post FTP logins here privately as well :)

    Best regards,
    Yigit

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