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  • May 26, 2021 at 7:01 pm #1302453
    StefanoCastelli

    Hi i cannot load the google maps on my website: if i look in the js console i can find the message that lat/long are missing:
    [AVIA-MAP-ERROR] Latitude or Longitude missing. Make sure you did not only enter an address. You need to fetch the coordinates too.
    BUT i cannot get enfold to fetch the coordinates, because i get an error about the API key not properly configured, but it is well configured !!
    The key is triple checked, and also the http referrer, exactly as suggested: https://www.uppi-bologna.it/*
    I also tried: deactivating all plugin, removing limitations from the key, waiting 20 mins.
    I have the latest enfold version (4.8.2) & WP (5.7.2).

    May 27, 2021 at 4:23 pm #1302691
    Yigit

    Hey,

    Thanks for contacting us!

    Could you please create temporary admin logins and post them here privately so we can look into it? :)

    Best regards,
    Yigit

    May 29, 2021 at 4:10 pm #1302964
    StefanoCastelli
    This reply has been marked as private.
    June 1, 2021 at 4:35 am #1303297
    Rikard

    Hi,

    Thanks for the login details. The login URL redirects to the home page though, and the regular WordPress login URLs does the same thing. Could you share a working login page please?

    Best regards,
    Rikard

    June 1, 2021 at 8:58 am #1303359
    StefanoCastelli
    This reply has been marked as private.
    June 1, 2021 at 2:20 pm #1303426
    Yigit

    Hi,

    I checked theme options on your installation however Enfold theme options > Google Services > Google Maps API Key field is empty. Please insert your key there and validate it.

    Alternatively, you can use OpenStreetMaps element – https://kriesi.at/documentation/enfold/openstreetmaps-leaflet-maps/ which is an open source maps that does not require key or registration :)

    Best regards,
    Yigit

    June 1, 2021 at 2:22 pm #1303427
    StefanoCastelli

    hi Yigit, i inserted and saved there several times, simply the theme first saves the option, and after a while, when you go back to the same page, the key is not there anymore… i tried this about 20 times.

    June 1, 2021 at 2:33 pm #1303428
    StefanoCastelli
    This reply has been marked as private.
    June 1, 2021 at 2:44 pm #1303431
    StefanoCastelli

    i also followed your advice, and installed the open street map, but the map shows up ONLY after interacting with it: before, there is only the grey background and the marker, but no map until you move or zoom it.

    June 2, 2021 at 12:14 pm #1303572
    Yigit

    Hi,

    Could you please edit your OpenStreetMaps element and go to Zoom > Maximum Zoom Level and set it to between 17-19?

    Have you followed the steps instructed on our docs regarding Google Maps – https://kriesi.at/documentation/enfold/google-map/#how-to-register-a-google-maps-api-key?

    Best regards,
    Yigit

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