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  • May 25, 2021 at 9:01 pm #1302291
    nestormakhno

    When submitting a contact form on https://rdrestates.co.uk/contact this error is returned:

    “Sorry, but the verification failed. Please reload the page and try again.
    API check returned false.”

    I am unsure why this should suddenly have started happening. I updated the theme but the problem persists.

    When I tried updating all plugins the “Briefly Unavailable for Scheduled Maintenance” message came up and stayed, suggesting that the server is too slow.

    Are there any other diagnostics I can do, aside from asking the hosting company to check memory usage?

    May 27, 2021 at 11:32 am #1302581
    Ismael

    Hey nestormakhno,

    Thank you for the inquiry.

    The Google ReCAPTCHA keys in the Enfold > Google Services panel are invalid, or they do not get passed the check. Did you add the site or the domain name as one of the HTTP referrers for the API key?

    Please check the documentation for more info about recaptcha.

    // https://kriesi.at/documentation/enfold/contact-form/#what-is-captcha

    Best regards,
    Ismael

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