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  • #1298075

    Hello dear Team,

    In the end of 2019/ beginning of 2020 I’ve created a personal website using your great Enfold theme, but due to various circumstances in 2020 the site didn’t go live.

    Now the situation is better and I’d like to finish the site, but first, a lot of things should be updated. It appears that there were some major releases both for WordPress and Enfold and I feel very anxious in doing it all by myself. Is it possible to receive assistance/ guidance during the process?

    The details of my installation are in the private area.

    Thank you in advance for your help!

    #1298291

    Hey,

    Thanks for contacting us!

    We can gladly assist you with the update. We can update the theme for you as well. If you prefer the latter, please post temporary WP admin and FTP logins privately.

    Looking at the notes, updating the theme should go smoothly. Your child theme will not be overwritten. You made the customization using a filter instead of modifying the file, so that is safe as well.

    Inserting Personal Token is not mandatory to update the theme but it is needed to receive auto updates in WP dashboard so you can update the theme with a few clicks. Please see – https://kriesi.at/documentation/enfold/theme-registration/#how-to-generate-a-envato-personal-token

    Best regards,
    Yigit

    #1298325

    Hi Yigit,

    Thank you for your answer and for your kind proposal to update the theme, I’ll gladly take it!

    I’ll create the temporary logins you requested and add it to the private area later, meanwhile could you advice what exactly I should do to prepare the site for the theme update? Should I first update WordPress itself, PHP and the plugins, and then let you update the theme? I also read that “cashing off” is recommendable, but I’m not sure at which step of the process it should be done and if it refers only to browser cache or to other things as well?

    I guess that the very first step to do is to make a backup with the backup plugins:)

    Understood about the Personal token, I’ll add it after the theme update in order to make easier future updates.

    Thanks again!

    Best regards,
    Dessi

    #1298528

    Hi Dessi,

    Enfold is backwards compatible so you can update Enfold first and then WordPress and then plugins.

    It refers to cache plugins if you are using any and server sided cache, in case you one :)

    Yes, the first step is having a backup. Better to be on the safe side :)

    We will be waiting for the logins!

    Best regards,
    Yigit

    #1298544

    Hi Yigit,

    Thanks for the reply! I just finished creating some backups and the required logins:) I didn’t update anything yet, so you can go ahead and start with the theme first:)

    I’m posting the logins details below in the private area.

    I definitely don’t use any cache plugins, but I’m not quite sure about the server sided cache… Generally, my hosting settings are the default ones, I don’t remember having changed anything related to cache there, so hopefully it will be fine.

    Please tell me if you need something else.

    Best regards,
    Dessi

    #1298560

    Hi Dessi,

    I have updated Enfold, WordPress and the plugins. There are not issues on your website. Instagram widget is not working properly however that is not related to updates. Please refer to this post – https://kriesi.at/documentation/enfold/instagram/#enfold-instagram-smash-balloon-widget-and-element and use Smash Balloon to display your Instagram feed instead. Enfold is fully compatible with it :)

    Please review your website!

    Best regards,
    Yigit

    #1298682

    Hi Yigit,

    Thank you so much for the quick help!

    I reviewed the site right after your intervention, everything seemed to be working fine. I was aware of the Instagram widget problem before the update – I was hoping that updating the theme/WP will solve it, but since it didn’t, I followed your post and it worked, although it was a bit tricky to make the feed look like your old widget:)
    I also tested the backup plugins – they worked fine. I updated the 2 default WP themes to make disappear the red alerts, no problems there either.
    I created a Personal token in the Envato site, it was verified successfully in all the child themes, hopefully next time I’ll be able to update the main theme from the WP Dashboard.
    Finally, I did a bit of research about the PHP version, apparently WordPress recommends using 7.4 but in the same time their recommended plugin for PHP compatibility checks isn’t updated for 7.4 yet, so I was reluctant, but eventually decided to give it a go. The site seems to be working fine after this final update, I was also able to do backups with the plugins:)

    I believe we’re done with the update process for the moment. I’ll continue with adding more content and optimizations. I’ll open another ticket if needed.

    Thank you for your kind support and have a nice evening!

    Best regards,
    Dessi

    #1298686

    Hi Dessi,

    You are welcome! Thanks for reporting back :)

    For your information, you can take a look at Enfold documentation here – https://kriesi.at/documentation/enfold/

    If you have any other questions or issues, feel free to start a new thread under Enfold sub forum and we will gladly try to help you :)

    Enjoy the rest of your day!

    Best regards,
    Yigit

Viewing 8 posts - 1 through 8 (of 8 total)
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