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  • #1295849

    Hi guys,

    I have taken over a website which is using an old version fo Enfold – 3.3.2. The previous designer has disappeared.
    I have purchased the Enfold theme for the client so that we can update the theme, but when I try do the update via WordPress, it fails, or when I try overwrite the theme files via FTP, it breaks the website.
    What can I do?

    Thanks

    #1295991

    Can I get a response please???

    #1296081

    Hi chopsky,

    What version of WordPress are you using?
    Can you try to turn on WordPress debug to see what the error is? here’s a helpful link: https://codex.wordpress.org/WP_DEBUG

    Please follow the steps below when trying to update the theme:

    Make a backup:
    – Site Backup: https://kriesi.at/documentation/enfold/backup-wordpress-site/
    – Theme Settings Backup: https://kriesi.at/documentation/enfold/backup-theme-settings/

    Update Enfold Theme:
    Option 1: Use Envato Market to update your site
    – link: https://envato.com/market-plugin/

    Option 2: Update manually
    1. Login to ThemeForest and download the Enfold theme, right-click over the downloaded zip file and extract/unzip it.
    2. It should generate a new folder, open it and look for the enfold folder
    3. Right-click the enfold folder then zip it, here’s a tutorial on how to create a zip file in windows: https://www.howtogeek.com/668409/how-to-zip-and-unzip-files-on-windows-10/ (this should create enfold.zip
    4. Log in to WordPress as and Admin.
    5. Install and activate a maintenance plugin and put your site in Maintenance mode.
    6. Go to Appearance > Themes, switch to a default WordPress theme like TwentyTwenty then delete Enfold.
    7. Click on the ADD NEW button.
    8. Click on the UPLOAD THEME button.
    9. Click BROWSE and choose enfold.zip file
    10. Click the INSTALL NOW button and switch to Enfold or your child theme.
    11. Remove the maintenance mode then deactivate and remove the maintenance plugin.

    Register the theme by following the instructions in https://kriesi.at/documentation/enfold/theme-registration/
    Once this is done, the next time you update, you’ll only need to go to Enfold > Theme Updates and click on the Update button.

    Hope this helps.

    Best regards,
    Nikko

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