Viewing 8 posts - 1 through 8 (of 8 total)
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  • April 1, 2021 at 2:11 pm #1291782
    web-und-text

    Hello,
    my customer uses iPhone SE (Software version 14.4.2) and by clicking the mobile menu it shortly flares up and then disappears.

    I have already tried different ways suggested in the support forum to solve my problem:
    – I have updated Enfold to the last Version
    – I replaced the “helper-main-menu.php” file in the includes of the parent Enfold Theme with your suggested new
    – I installed the jquery Migrate Helper and changed the jquery version.

    The issue still exists.
    Can you please help?

    Thank you very much.
    Antonie

    April 4, 2021 at 9:18 am #1292182
    Rikard

    Hey Antonie,

    Could you try updating the theme to the latest version (4.8.1) to see if that helps please? https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update.

    Best regards,
    Rikard

    April 7, 2021 at 7:49 am #1292989
    web-und-text

    Hello Rikard,
    great that you work on Easter :-) Thank you very much, but …. the update had no effect. The mobile menu still doesn’t fly out by touching the burger icon.
    Hope you can help.
    Antonie

    • This reply was modified 3 years, 8 months ago by web-und-text.
    April 9, 2021 at 4:09 am #1293409
    Rikard

    Hi,

    Thanks for the update. I checked your site just now, and the mobile menu is working fine on my end. Could you try checking in a private, or incognito browser window on your device please?

    Best regards,
    Rikard

    April 11, 2021 at 8:14 pm #1293800
    web-und-text

    Hello,
    thank you for checking this out. I also could check it on two more older iPhones (from other people I know), also there everything was working fine.

    Please be so kind to hold this thread open for some more days – I want to check if my customer’s problem is caused by wrong local settings of her phone or can be an incompatibility with the Theme and newer iPhones and then I write again.

    Best regards,
    Antonie

    April 13, 2021 at 8:50 am #1294043
    Rikard

    Hi Antonie,

    Thanks for the update, we’ll keep this thread open for you.

    Best regards,
    Rikard

    April 13, 2021 at 10:56 am #1294061
    web-und-text

    Hi Rikard,
    I am SO SORRY – and I am also shaking my head about spending several hours for working on this “problem” without “success” (on my customer’s phone).

    Shortly: The problem was caused by disabled Javascript on my customer’s iPhone. Now everything is working fine.

    I hope this at least helps others to avoid this or similar problems…

    Best regards,
    Antonie

    April 15, 2021 at 7:27 am #1294497
    Ismael

    Hi,

    Glad to know that the source of the issue has been found. We really tend to miss things like that. Please feel free to open another thread if you anything else.

    Have a nice day.

    Best regards,
    Ismael

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Viewing 8 posts - 1 through 8 (of 8 total)
  • The topic ‘mobile menu doesn't work (fly out) on iPhone’ is closed to new replies.