Viewing 18 posts - 1 through 18 (of 18 total)
  • Author
    Posts
  • April 1, 2021 at 5:52 am #1291676
    kosmosdigital

    Hi,

    Not sure what happened but the Menu on my mobile device isn’t showing but works just fine on the PC browser. Can you please help!

    April 4, 2021 at 5:02 am #1292161
    Rikard

    Hey kosmosdigital,

    Could you try updating the theme to the latest version (4.8.1) to see if that helps please? https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update.

    Best regards,
    Rikard

    April 5, 2021 at 10:21 pm #1292612
    kosmosdigital

    sure let me do that now

    April 5, 2021 at 10:24 pm #1292613
    kosmosdigital

    I have a question, in order for me to update the Theme, do I have to purchase the update or is there a way to do it from my Dashboard?

    April 6, 2021 at 12:02 am #1292626
    kosmosdigital

    I have a question, in order for me to update the Theme, do I have to purchase the update or is there a way to do it from my Dashboard?

    April 7, 2021 at 3:08 am #1292955
    Ismael

    Hi,

    Thank you for the inquiry.

    You can update the theme via the Theme Options or the WP Dashboard, but you will need an API key in order to do that. Please check the following documentation for more info on how to update the theme properly and how to register the theme, and generate an API key or token.

    // https://kriesi.at/documentation/enfold/theme-update/#update-vianbsptheme-options
    // https://kriesi.at/documentation/enfold/theme-registration/#register-my-theme

    Best regards,
    Ismael

    April 15, 2021 at 11:03 am #1294540
    YemeshM

    I have done all of the above and my mobile menu is still now showing. In addition to this, no one is responding to my request for support

    Mobile menu and responsive cut outs

    April 18, 2021 at 5:07 am #1294954
    kosmosdigital

    Ismael,

    I created a token and checked the update and its telling me I have the latest Theme.

    Theme Updates
    No Updates available. You are running the latest version! (4.7.5)

    The website does not work on mobile devices as the menu bar is just empty. I need your help to resolve this as soon as possible please. Thanks.

    April 18, 2021 at 6:51 am #1294963
    Rikard

    Hi kosmosdigital,

    Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

    Best regards,
    Rikard

    April 18, 2021 at 6:53 am #1294964
    Rikard

    Hi YemeshM,

    The thread you opened was replied to 3 days ago.

    Best regards,
    Rikard

    April 20, 2021 at 10:36 pm #1295626
    kosmosdigital

    Hi Ricard, I just sent you the login, please let me know how it goes, thanks. Gary

    April 23, 2021 at 6:07 am #1296186
    Nikko

    Hi kosmosdigital,

    We could not see the login credentials.
    Please post the login credentials in private content (so other moderators can check on it as well).

    Best regards,
    Nikko

    June 4, 2021 at 10:21 pm #1304149
    kosmosdigital

    Hey guys, I really need help getting this Mobile menu bar fixed, please help its been this way for months and I’ve already sent you all the login credentials via private content. I’m sending it again, please let me know if you get it. I also sent you a password reset link to your email: (Email address hidden if logged out)

    June 5, 2021 at 2:52 pm #1304207
    Nikko

    Hi kosmosdigital,

    The login credentials does not work, please check.
    Please try to update your Enfold theme from Enfold 4.7.5 to the latest version 4.8.3, this should fix the issue.
    If it’s still not fixed after the update then please just disable Javascript file merging and compression in Enfold > Performance.

    Best regards,
    Nikko

    July 6, 2021 at 4:45 am #1308858
    kosmosdigital

    Hi Nikko,

    Can you please help me with updating the Enfold Theme to the latest version, I can’t seem to figure out how to do it, nothing is easy with WP.. I think there was a glitch in the user I created for you so I went ahead and deleted it and created a new one. Please see Private section below for login details. Thanks for the help.

    July 6, 2021 at 7:43 am #1308886
    Nikko

    Hi kosmosdigital,

    Thanks for giving us a temporary admin access.
    I have checked your site and for some it’s not detecting the latest version.
    Can you try to update using this plugin provided by Envato: https://envato.com/market-plugin/

    Best regards,
    Nikko

    July 6, 2021 at 10:47 pm #1308982
    kosmosdigital

    Hi Nikko,

    Thank you so much for helping me resolve this, everything now works and works on mobile!!! I’m very happy!

    Gary

    • This reply was modified 3 years, 4 months ago by kosmosdigital.
    July 7, 2021 at 7:14 am #1309044
    Nikko

    Hi Gary,

    We’re glad that we could help :)
    You can remove the temporary access.
    Thanks for using Enfold and have a great day!

    Best regards,
    Nikko

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Viewing 18 posts - 1 through 18 (of 18 total)
  • The topic ‘Menu on Mobile Browsers Empty’ is closed to new replies.