Viewing 14 posts - 1 through 14 (of 14 total)
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  • March 24, 2021 at 8:25 pm #1290228
    bigamist

    Hi,

    I have 2 forms in my website and the “Auto-responder” is not working. After testing several times, the Auto-responder message never arrive.
    What am I doing wrong?

    Also, I would like that, after the user “SUBMIT” the form, that the page scroll up, in order for the user to see the SHORT MESSAGE, on same page.
    Is that possible?

    Thanks & Regards

    Joao

    March 28, 2021 at 11:52 am #1290836
    Nikko

    Hi Joao,

    Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

    1. Install and activate ” Temporary Login Without Password “.
    2. Go to ” Users > Temporary Logins ” on the left-side menu.
    3. Click ” Create New “.
    4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
      ( to be sure that we have enough time to debug ).
    5. Click ” Submit “.
    6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

    When your issue is fixed, you can always remove the plugin!
    If you prefer to not use the plugin, you can manually create an admin user and post the login credentials in the “private data” field.

    Best regards,
    Nikko

    March 28, 2021 at 1:12 pm #1290864
    bigamist

    Hi Nikko,

    Thanks. You have the access link in the private section.

    Regards
    João

    March 28, 2021 at 2:18 pm #1290905
    Victoria

    Hi bigamist,

    Here are the docs for you:

    Contact Form

    If you need further assistance please let us know.
    Best regards,
    Victoria

    March 28, 2021 at 3:22 pm #1290944
    bigamist

    Hi Vitoria,

    I receive the emails from the Form. The problem is that the Auto-answer do not arrive to client email.

    Thanks & Regards
    Joao

    March 30, 2021 at 7:45 am #1291234
    Nikko

    Hi Joao,

    Thanks for giving us admin access.
    I have checked your Contact Page and the Autorespond Text is left empty, which by default will not send auto-response.

    Best regards,
    Nikko

    March 30, 2021 at 9:24 am #1291275
    bigamist

    Hi Nikko,

    Sorry but I just checked and I have all the “Autorespond Texts” there and was always there:

    http://brancadeneve.org/onlinefiles/Autoresponder_11.jpg

    What other texts are you talking about? Can you please check again?

    Regards
    Joao

    • This reply was modified 3 years, 8 months ago by bigamist.
    March 31, 2021 at 5:37 pm #1291603
    Nikko

    Hi Joao,

    Thanks, I tried to install and activate (now deactivated)WP Mail SMTP and tested with default settings and it seems Email test fails in send mails.
    Please try to use other SMTP options since the default one doesn’t work: https://wpforms.com/how-to-fix-wordpress-contact-form-not-sending-email-issue/

    Best regards,
    Nikko

    March 31, 2021 at 6:20 pm #1291608
    bigamist

    Hi Nikko,

    Thank you for your patience.
    But I receive the email sent by WP with the Form Content submitted by the user.
    What is not working is only the Auto-response.
    I suppose that the Auto-Response use the first email inserted in the form by users, as the TO: email for the Auto-Response, it’s correct?
    I go to insert the SMTP data in the WP-Mail and see what happens.

    Regards
    Joao

    March 31, 2021 at 6:32 pm #1291609
    bigamist

    Nikko,

    I have another Website, https://cspspsje.pt, that is housed in a diferent server (diferent server provider), and the forms work fine including the Auto-Response.

    So, the problem at https://brancadeneve.org could be a server limitation? Can I ask them to resolve it? What do I ask them to do?

    Regards
    Joao

    April 1, 2021 at 9:23 am #1291722
    bigamist

    Olá Nikko,

    Problem solved. I installed the “Easy WP Mail” plugin and after configure the SMTP all start working normally. They have a security limitation on the server that do not allow PHP emails out to different domains. Only accept same domain as the site.

    Thanks and Regards
    Joao

    April 1, 2021 at 4:57 pm #1291827
    Nikko

    Hi Joao,

    We’re glad to hear that :)
    And thanks for giving us a tip on how you got this resolved on your end.
    Default PHP mail seems to be blocked or limited in several hosting providers.

    Best regards,
    Nikko

    April 1, 2021 at 5:18 pm #1291837
    bigamist

    Hi Nikko,

    Yes, some servers have that security measure, that limits the out of php mails to the proper domain and I think that in a near future all will have it.
    What people have to do is:
    – Create an email for the website: I create (Email address hidden if logged out)
    – Use the credentials to configure the SMTP with the Easy WP Mail plugin. Sure the other one, the WP Mail SMTP will work too, but I found the other one easy. Also, Easy WP Mail, have a test feature, that show you immediately if the SMTP config is correct or not.

    I have all working fine now, Forms and Auto-response.

    Regards
    Joao

    April 5, 2021 at 3:34 am #1292399
    Nikko

    Hi Joao,

    Thanks once again for giving these detailed instructions :)
    We appreciate it a lot.
    Thanks again for using Enfold and have a great day!

    Best regards,
    Nikko

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