Viewing 9 posts - 1 through 9 (of 9 total)
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  • February 1, 2021 at 8:08 am #1276705
    Odi Yuda
    Guest

    Hi Team,

    I want to ask about purchasing the theme.
    I already had a theme which is Enfold and Enfold Child. But I lost the purchased details. So if I buy a new one, can I update the current theme? Or I still need to install it as the new theme on my website?

    February 1, 2021 at 12:37 pm #1276785
    Nikko

    Hi Odi Yuda,

    Thanks for contacting us!
    If you had lost the purchase details but still have access to the themeforest/envato account you used to purchase Enfold then you should still be able to download from there.
    However, if you also don’t have access to that account, you can try asking for assistance from themeforest/envato support to gain access to it, otherwise you’ll really need to buy a new one in order to upgrade to the latest version of the theme.

    Best regards,
    Nikko

    February 1, 2021 at 12:41 pm #1276790
    Yigit

    Hey Odi,

    Thanks for contacting us!

    You can update the theme if you purchase a new license.

    Since you are currently using a very old version of the theme, we would recommend you to have a back up to be on the safe side and then update the theme via FTP – https://kriesi.at/documentation/enfold/theme-update/#update-via-ftp.
    Then you can refer to this post – https://kriesi.at/documentation/enfold/theme-registration/#how-to-generate-a-envato-personal-token and insert Personal Token in Enfold theme options to receive auto updates.

    I hope that helps! Let us know if you have any other questions :)

    Best regards,
    Yigit

    February 2, 2021 at 5:48 am #1276994
    Odi Yuda
    Guest

    Hi team,

    Thanks for your response.
    It seem I have 2 theme installed.
    – Enfold
    – Enfold Child

    May I have a links that refers to the themes that I need to purchased?

    February 2, 2021 at 11:08 am #1277062
    Yigit

    Hi,

    Sure, you can purchase Enfold license here – https://themeforest.net/item/enfold-responsive-multipurpose-theme/4519990.

    Enfold Child simply inherits Enfold theme. You can read more about child theme here – https://kriesi.at/documentation/enfold/child-theme/ :)

    Let us know if you have any other questions and enjoy the rest of your day!

    Best regards,
    Yigit

    February 3, 2021 at 7:45 am #1277258
    Odi Yuda
    Guest

    Hi team,

    I already purchased the theme.
    Now I want to update the theme on my development site.
    If all working properly, then I’ll update the theme on the production site.
    Is it okay?

    February 3, 2021 at 11:37 am #1277316
    Yigit

    Hi,

    Yes, that is perfectly fine :)

    Please let us know if you need further assistance :)

    Best regards,
    Yigit

    February 3, 2021 at 5:12 pm #1277423
    Odi Yuda
    Guest

    Hi,

    I did update the theme via ftp on development site.
    But then the site can not showing up.
    I tried refreshing the page, but still not working.
    What should I do?

    February 3, 2021 at 8:16 pm #1277446
    Yigit

    Hey,

    Please register to our support forum using your purchase code here – https://kriesi.at/support/register/, login and post FTP and WP admin logins here privately and we will gladly look into it :)

    Due to our policy, we only provide support to our registered users :)

    Regards,
    Yigit

    • This reply was modified 4 years, 10 months ago by Yigit.
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