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Viewing 6 posts - 1 through 6 (of 6 total)
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  • January 24, 2021 at 12:16 pm #1275038
    Oliver

    Hello,
    I get an error announcement if i intend to use the customizer when the Classic Editor is enabled.
    If i switch to the Block Editor, the customizer works well. I don`t want to use the block editor because if i work at a page i have to scroll down a lot until i reache the ALB which is located under the code field of the block editor.
    regards
    Oliver

    January 24, 2021 at 1:14 pm #1275053
    Nikko

    Hey Oliver,

    Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

    1. Install and activate ” Temporary Login Without Password “.
    2. Go to ” Users > Temporary Logins ” on the left-side menu.
    3. Click ” Create New “.
    4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
      ( to be sure that we have enough time to debug ).
    5. Click ” Submit “.
    6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

    When your issue is fixed, you can always remove the plugin!
    If you prefer to not use the plugin, you can manually create an admin user and post the login credentials in the “private data” field.

    Best regards,
    Nikko

    January 24, 2021 at 1:38 pm #1275063
    Oliver

    All right done. By the way the problem exist on another off my installations, too. But on two additional installs all is fine.
    regards
    Oliver

    January 25, 2021 at 4:49 am #1275176
    Rikard

    Hi Oliver,

    Thanks for that. First off, could you try updating the theme to the latest version (4.7.6.4) to see if that helps please? https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update.

    Best regards,
    Rikard

    January 25, 2021 at 9:07 am #1275196
    Oliver

    Thanks for your answer. It helped by doing via ftp. I tried to check manually before that and it was no update available. Why i didn`t get the message about a new version by the system?
    regards
    Oliver

    January 26, 2021 at 4:38 am #1275361
    Rikard

    Hi Oliver,

    I’m not sure to be honest with you, but it’s likely some kind of server setting which might be blocking it. Please try installing the Envato Market plugin, to see if you get notifications after that: https://envato.com/market-plugin/

    Best regards,
    Rikard

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