Avia Layout Builder not loading on some Pages

Hey FFC,

Thanks for the login details. You are getting a 406 error on the file in private, I’m not sure why that is though. Please enable debug mode so that we can copy the content to a test page: https://kriesi.at/documentation/enfold/intro-to-advanced-layout-builder/#debug-mode, we can do it for you if you give us permission to do so.

Best regards,
Rikard

Hi,

Thanks for the update. I activated debug mode and copied one of your problem page content to a test page, please see private. I deleted section by section from the end, and it started loading as it should after I deleted a couple of sections. Could you try to recreate the rest of the content in the test page, to see if that works better? If not then please let us know when you run into problems.

Best regards,
Rikard

Hi,

Thanks for the update. I tried recreating that on the test page, and it looks to be working fine if you check it now. If there is a problem, then it might be with the content you are adding. Could you share exactly what you are trying to add, so that we can try it out please?

Best regards,
Rikard

Hi,

Thanks for the update. So you are putting block quote tags in the testimonial?

<blockquote>Your testimonial</blockquote>

If so then that is the likely cause of the problem. We can help you out with styling the testimonials so that they look like quotes instead of actually adding the tags.

Best regards,
Rikard

Hi,

Thanks for the update. I tried removing the last section on the test page, then I recreated it. The same problem happens after that unfortunately. It might be related to a security setting on the server: https://kriesi.at/documentation/enfold/intro-to-layout-builder/#troubleshoot

This is a rare case but if typing certain words, such as “get” or “include“, in Text Block element breaks it after saving, there might be a modsec rule in firewall settings causing this issue.

This is a security measure taken by hosting providers and it is not a theme issue. You can contact your hosting providers and ask them to whitelist those words and that should fix the issue.

Could you try reaching out to your hosting provider to see if that might be the problem please?

Best regards,
Rikard

Hi,

Thanks for the update. I tried experimenting with the test page a bit, and the problem starts when I add this as the second list item in the Text Block element:

FitForCommerce performed a full diagnostic of an international apparel brand’s ecommerce business, including UX, marketing, marketplaces operations, customer support and shipping. The deliverable included diagnostics results, prioritized recommendations to increase revenue through digital channels as well as a review of the current organizational structure and org design recommendations.

I can’t see any reason as to why that would not work though. I’ll check with the rest of the team to see if they can see what is going wrong. Please reply to this thread so that it gets added back to our support queue.

Best regards,
Rikard

Hi,

I created a private test page and tried removing certain sections and words however page only loads when I delete almost everything on the page.

Could you please ask your hosting providers to temporarily disable mod security so we can check if page loads correctly then?

Best regards,
Yigit

Hi FFC,

I’m very sorry for the late reply. I enabled debug mode on your site, and copied the problem page to a test page. Please see private. I tried removing special characters, and checking for any of the “problem” words listed in the documentation which Yigit linked to previously. When I edited the only select word you had in your text, then the layout builder started working after that.

Could you try using a different word other than select, or use the shortcode solution which Yigit suggested above please?

Best regards,
Rikard

Hi,

Please let me if you can think of a different workaround than [sel] since that seems to no longer be working for us, and I do need to use this word.

Does the custom shortcode that we provided above still exists in the functions.php file?

function select_shortcode() {
   return "select";
}
add_shortcode( 'sel', 'select_shortcode' );

Maybe it was removed after one of the updates?

Best regards,
Ismael