Viewing 13 posts - 1 through 13 (of 13 total)
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  • January 20, 2021 at 6:39 pm #1274154
    PiasC90

    Hello,
    I have a problem where I unfortunately get stuck. I want to insert a content element, the “Timeline” into a page. Unfortunately I can’t see the update via the deskop version, the field is completely empty and also not in the preview both desktop and mobile/tablet. Only with my smartphone I can see the result. I have already changed all settings and also disabled all plugins. In the process I identified three plugins (Advanced Editor, WP Optimize Cache and Compliance) where the timeline was visible for a short time. As soon as I re-enabled the rest of the plugins, the timeline disappeared again. I’m sorry to say that I’m at a loss. Can you help me? This is the site: https://startcontent.de/beratungsgespraech/
    Thanks in advance
    Pia

    January 21, 2021 at 12:54 pm #1274355
    Rikard

    Hey Pia,

    I can’t login with the details you posted:

    Unbekannter Benutzername. Überprüfe ihn noch einmal oder versuche es mit deiner E-Mail-Adresse.

    Please check and verify.

    Best regards,
    Rikard

    January 21, 2021 at 1:01 pm #1274358
    PiasC90

    Hey Rikard,
    please try again, now it suppose to work. :)
    Thanks

    January 22, 2021 at 5:43 am #1274606
    Rikard

    Hi,

    Thanks for that, login details are working now. First off, could you try updating the theme to the latest version (4.7.6.4) to see if that helps please? https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update. If not, then please try installing this plugin: https://wordpress.org/plugins/enable-jquery-migrate-helper/, then set the jQuery version to 1.12.4 in the plugin options.

    Best regards,
    Rikard

    January 22, 2021 at 9:50 am #1274643
    PiasC90

    Hi Rikard,
    thanks a lot for your advise! I did the update and afterwards it still didn’t work. Then I installed the plugin and it workes with Chrome browser. Yeah! Thanks :)
    But I still don’t see the element on safari or firefox even I delated cache. Do you have any tipps for that?

    Best regards,
    Pia

    January 22, 2021 at 10:29 am #1274650
    PiasC90

    Hi Rikard,

    I just saw that the calendly inline element is not shown anymore at chrome, but the timeline element.
    At safari and firefox there is no timelinke but the calendly element.
    Do you have any idea what can I do to fix the issues?

    Best regards
    Pia

    January 22, 2021 at 1:44 pm #1274704
    Victoria

    Hi Pia,

    Best regards,
    Victoria

    January 28, 2021 at 11:40 am #1276033
    PiasC90

    Hey Victoria,
    thanks for your point. I’ll try to fix it.
    Best regards
    Pia

    January 28, 2021 at 9:24 pm #1276145
    Victoria

    Hi PiasC90,

    Sure and let us know if you need more help with the issue :)

    Best regards,
    Victoria

    February 1, 2021 at 6:57 pm #1276902
    PiasC90

    Hi @Victoria,
    tried to solve the problems and hired an IT’ specialist at Fiverr. But he told me that the problems/bugs have to do with the theme.
    She told me it has something to do with the theme because I have turned off all plugins and then it works… when I turn on any plugin then is disappear. So she means the template has conflict to plugins and and I should contact the template developer or use another template.
    Can you help me with this? I like your template and I only have that problem with timeline element – is there a way to fix it? Because I would like to use that element.
    Best regards
    Pia

    February 2, 2021 at 12:58 pm #1277123
    Rikard

    Hi Pia,

    I changed the jQuery version to 1.12.4 in the jQuery migrate helper plugin, and that fixed the problem (tested in Chrome, Safari and Firefox). The error messages were not coming from the theme, so it’s likely that one of your plugins is not compatible with the updated jQuery version in WordPress. Please continue using the current settings until the problem plugin has been updated to support the new jQuery version in WordPress.

    Best regards,
    Rikard

    February 2, 2021 at 10:58 pm #1277215
    PiasC90

    Hi Rikard,

    thanks for your answer. Ok, I’ll do lik you told me.

    Best regards
    Pia

    February 4, 2021 at 6:44 am #1277556
    Rikard

    Hi Pia,

    Thanks for the update, please let us know if you should need any further help on this topic. We’ll keep this thread open for you.

    Best regards,
    Rikard

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