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Viewing 19 posts - 1 through 19 (of 19 total)
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  • January 15, 2021 at 10:03 am #1272638
    Bantzer

    Hi,
    after updating the bruger menu doesn’t show any more. Not on desktop and not on mobile. In the Cource-code it is shown.
    Plugins are deactivated.
    I have tried https://wordpress.org/plugins/enable-jquery-migrate-helper/. Didn’t work (and even if, is not meant as a long time solution).
    So, please help.
    Regards.
    Dagmar

    January 17, 2021 at 3:57 pm #1273081
    Victoria

    Hey Bantzer,

    I deactivated JavaScript merging but merged files are still served. That is very weird, I see that all plugins are deactivated, it could be that your hosting provider has some aggressive caching installed, please ask them to flush the caches.

    Best regards,
    Victoria

    January 17, 2021 at 4:54 pm #1273091
    LFK

    Hi Support,
    I can see exactly the same behavior in myself. If, on the other hand, I switch from the child theme to the parent theme, the mobile menu is available on both the PC and the mobile view. I’ve been deactivating plugins for hours and looking for errors, but it just doesn’t work. I would be very grateful if you could help here, because I have to rely on my shop in Corona times.

    Best regards,
    Markus

    January 17, 2021 at 5:10 pm #1273095
    LFK

    Problem temporarily solved: https://kriesi.at/support/topic/alternate-menu-for-mobile-not-showing-2/

    January 17, 2021 at 7:01 pm #1273146
    Victoria

    Hi LFK,

    Glad you got it working for you! :)

    If you need further assistance please let us know.

    Best regards,
    Victoria

    January 17, 2021 at 9:54 pm #1273162
    StefanS0

    Hello

    I have the same problem after Update WP 5.6.

    Regards, Stefan

    January 17, 2021 at 10:49 pm #1273165
    christinagilles

    have the same probleme here…
    burger-menue is showing header-menu only but I cannot use another one – remains empty. If I switch back to header menu burger-menu works like intended.

    Christina

    January 18, 2021 at 11:12 am #1273290
    Bantzer

    Hi,
    hosting provider says, there is no aggressive caching installed. And that it is not possible to flush the cache in general.
    And I know, that it is wierd, that is why I ask you.

    No further ideas? I mean, it seems I am not alone here with the problem.
    Meanwhile I will switch the menü on desktop to the normal menu, so peaple can reach the content.
    In case you will work on the problem, you might switch that back to burger menu for the time you work on it and after that switch it back as you found it.

    Thanks for a shorttime-answer!

    January 18, 2021 at 6:57 pm #1273410
    Victoria

    Hi all,

    It is better if you can stay at WordPress5.5.3 till the new version of Enfold becomes available later this month or early February.

    Best regards,
    Victoria

    February 17, 2021 at 4:06 pm #1281766
    piakleine

    Ich kann auch den Text meines Bürger Menues nicht sehen, das rote Burger Menue gibt es auf dem Tablet auf der lnken Seite und twar doppelt – einmal über dem Logo und darunter – siehe Foti
    Grüße Pia

    • This reply was modified 3 years, 8 months ago by piakleine.
    February 17, 2021 at 5:01 pm #1281812
    Victoria

    Hi piakleine,

    Did you try the solutions posted above?

    Please have a look here:
    https://kriesi.at/support/topic/problems-after-updating-to-wordpress-5-6-read-this-first/

    Best regards,
    Victoria

    February 17, 2021 at 5:25 pm #1281824
    piakleine

    Sorry, it isn’t working
    I hve no text in my mobile menue

    February 18, 2021 at 8:07 pm #1282061
    Victoria

    Hi piakleine,

    Please open a new ticket for your problem. Provide us admin access to have a deeper look into the issue, as well as precise links where we can see the issue. Screenshots highlighting what’s going on would help a lot (imgur.com, dropbox).

    Best regards,
    Victoria

    February 27, 2021 at 7:21 pm #1284165
    piakleine

    Hallo. bei mir wird nun das Burger Menue auf dem Tablet
    a) links angezeigt (auf den smartphones rechts) und
    b) es wird auf dem Tablet doppelt angezeigt – einerseits im Logo und darunter.

    Lg Pia

    February 28, 2021 at 4:18 pm #1284244
    Victoria

    Hi piakleine,

    It seems to be working fine on my end. Could you please clear the cache, check again and get back to us.
    Image 2021-02-28 at 16.17.29.png
    Image 2021-02-28 at 16.17.39.png

    Best regards,
    Victoria

    March 8, 2021 at 12:18 pm #1286411
    piakleine

    Sorry it isn’t working – burger menue shows up on my and other tablets two times: Over the Logo and unter the logo – it ist red. Picture of the dopple Burger Menue

    March 10, 2021 at 5:05 am #1286971
    Rikard

    Hi piakleine,

    Thanks for the update. The screenshot you posted is not working, please upload it to for example imgur.com, then link to it here.

    I checked your site as well, and I’m seeing the same thing as in Victorias screenshots. If you should have any further problems, then please update to the latest version of the theme (4.8.1): https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update.

    Best regards,
    Rikard

    March 10, 2021 at 2:37 pm #1287124
    piakleine

    Ok here ist the link for the picture again https://imgur.com/a/0qIGObb

    March 12, 2021 at 3:45 pm #1287720
    Victoria

    Hi piakleine,

    Can you give us temporary admin access to your website in the private content box below, so that we can have a closer look?

    Best regards,
    Victoria

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