Viewing 14 posts - 1 through 14 (of 14 total)
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  • December 16, 2020 at 7:03 pm #1267918
    marcel bonjean
    Guest

    Hallo kriesi team,

    unfortunately I can no longer register in the support area with the purchase code. I think this is because we have bought many instances of enfold and are using it.
    When resetting the password no mail arrives?!

    Here is the purchase code for the website where we have the following problem:

    the Avia Editor shoots up the content, which looks like the following screen shot. What can we do? What is the problem?

    Thank you for your Support an d best regards
    Marcel Bonjean

    December 17, 2020 at 2:15 am #1267979
    Nikko

    Hi marcel bonjean,

    Thanks for contacting us!
    Can you try to disable all plugins? and check if the issue still persists.
    If it is displaying properly, enable the plugins one by one to know which one is causing the issue.

    Best regards,
    Nikko

    December 17, 2020 at 10:02 am #1268055
    marcel bonjean
    Guest

    hello nikko,

    thank you for your suggestion. i just did that. after i rearranged all the elements in avia layout architect and saved. the editor destroys the layout again and the elements are all messed up again. so the error still exists. what can we do?

    all the best marcel

    December 17, 2020 at 10:56 pm #1268240
    marcel bonjean
    Guest
    This reply has been marked as private.
    December 18, 2020 at 8:35 am #1268359
    Rikard

    Hi,

    Thanks for the update. Could you try updating the theme to the latest version (4.7.6.4) to see if that helps please? https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update.

    About your support forum account; the purchase code you posted doesn’t seem to be registered on our forum, please try registering here: https://kriesi.at/support/register/. If that doesn’t work then please post the details you would like to register with, and we’ll do it for you.

    Best regards,
    Rikard

    December 18, 2020 at 11:38 pm #1268510
    marcel bonjean
    Guest

    Hello Rikard,

    thank you for your suggestion, we have done that. unfortunately the error is still there. would you like to log into the site and check for yourself where the problem is? The problem seems to spread to other pages and makes the in installation operable. It would be nice if you could help us.

    Regarding logging into the forum link, we have requested a new password and none has been sent to us yet. Could it be, since we have 32 Enfold instances, that there are discrepancies? Can you check this?

    Thanks a lot!

    December 19, 2020 at 4:39 pm #1268628
    Nikko

    Hi marcel,

    Can you try to register the purchase code using a different email?
    As for the issue, can you give us temporary admin access? and post the credentials in private content, so we can look into it.

    Best regards,
    Nikko

    December 19, 2020 at 6:36 pm #1268673
    marcel bonjean
    Guest

    hello Nikko,
    now the registration has worked. I have created an account for you as requested. I would be happy if it works write to me at any time.

    December 19, 2020 at 6:49 pm #1268679
    Nikko

    Hi marcel,

    Thanks for giving us admin access.
    I have checked on some of the pages, however, I could not find any issue similar to the screenshot you posted.
    Here’s how it looks on my end (screenshot in private content)

    Best regards,
    Nikko

    December 19, 2020 at 6:54 pm #1268680
    nolden

    Hi Nikko,

    December 19, 2020 at 6:58 pm #1268681
    nolden
    This reply has been marked as private.
    December 20, 2020 at 10:48 am #1268742
    Nikko

    Hi Marcel,

    Thanks for giving us both the link and the screenshot, the page is now fixed.
    There were some unclosed div tags inside each of the 1/4 columns which caused the issue.

    Best regards,
    Nikko

    December 20, 2020 at 4:36 pm #1268776
    nolden

    Hello Nikko,

    thank you very much for the quick help.
    This has really helped us!

    I wish you all the best !

    December 20, 2020 at 6:11 pm #1268819
    Victoria

    Hi nolden,

    Glad we could help :)

    If you need further assistance please let us know.
    Best regards,
    Victoria

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