Viewing 4 posts - 1 through 4 (of 4 total)
  • Author
    Posts
  • December 3, 2020 at 2:55 pm #1264781
    Alexander Sengpiel
    Guest

    I have taken over this website from some other designer we’ve lost contact with. How can I find the license code of the Enfold Theme that is currently installed, so that I can register with you properly? I am currently unable to edit text on the homepage – It has disappeared in the editor but it is still visible on the homepage and WordPress is reporting an error with the theme. I am pasting it below. Any help would be appreciated. Gern auch auf Deutsch.

    When seeking help with this issue, you may be asked for some of the following information:
    WordPress version 5.5.3
    Current theme: Enfold (version 3.4.7)
    Current plugin: (version )
    PHP version 7.2.34

    Error Details
    =============
    An error of type E_ERROR was caused in line 489 of the file /var/www/vhosts/barbicanphysio.co.uk/httpdocs/wp-content/themes/enfold/config-templatebuilder/avia-template-builder/php/shortcode-template.class.php. Error message: Uncaught Error: Cannot use string offset as an array in /var/www/vhosts/barbicanphysio.co.uk/httpdocs/wp-content/themes/enfold/config-templatebuilder/avia-template-builder/php/shortcode-template.class.php:489
    Stack trace:
    #0 /var/www/vhosts/barbicanphysio.co.uk/httpdocs/wp-content/themes/enfold/config-templatebuilder/avia-template-builder/php/shortcode-template.class.php(443): aviaShortcodeTemplate->create_sortable_editor_element(Array)
    #1 /var/www/vhosts/barbicanphysio.co.uk/httpdocs/wp-content/themes/enfold/config-templatebuilder/avia-template-builder/php/template-builder.class.php(395): aviaShortcodeTemplate->prepare_editor_element()
    #2 /var/www/vhosts/barbicanphysio.co.uk/httpdocs/wp-includes/class-wp-hook.php(287): AviaBuilder->js_template_editor_elements(”)
    #3 /var/www/vhosts/barbicanphysio.co.uk/httpdocs/wp-includes/class-wp-hook.php(311): WP_Hook->apply_filters(”, Array)
    #4 /var/www/vhosts/barbicanphysio.co.uk/httpdocs/wp-includes/plugin.php(478): WP_Hook->do_action(Array)
    #5 /var/www/vhosts/barbica

    December 3, 2020 at 4:22 pm #1264801
    Yigit

    Hey,

    Thanks for contacting us!

    I am afraid the only way to get full support and theme updates is by having access to a ThemeForest account which was used to purchase the theme.

    The easiest way would be to get in touch with your developer and ask them for the purchase code and Personal Token. That would allow you to create a forum account here (one that got access to more than the pre-sale question area) and would also allow you to update the theme from your backend.

    If you cant get in touch with your developer for whatever reason, you can also try to contact Envato support and ask them if its possible for them to credit the purchase to a ThemeForest account of your own: https://help.market.envato.com/hc/en-us/requests/new
    However this will probably only work if your developer already sent you a payment receipt or something similar for the purchase.

    Last option would be to create a ThemeForest account of your own and use it to re-purchase the theme.

    I hope one of the first two options works out for you, but unfortunately we can’t help until we have a valid verification that the theme was purchased properly. This is necessary for us, since there are quite a few people out there who don’t buy the theme on ThemeForest and instead download it for free on illegal file sharing sites and then even have the audacity to ask us for support.

    Sorry for that!

    Cheers!
    Yigit

    December 4, 2020 at 12:54 pm #1264990
    asengpiel

    Thank you, Yigit.
    I had no choice but to re-purchase the theme and support.
    My purchase code is 489a0efe-bbfe-46dc-99d9-9be94606e4f7
    Would you now be willing to look into this for me?
    Thank you very much.

    December 6, 2020 at 4:49 am #1265226
    Rikard

    Hi,

    Thanks for that. The update to 4.7.x has to be done manually from the version you are running, please refer to my replies in this thread: https://kriesi.at/support/topic/enfold-4-5-theme-update-update-failed-download-failed-a-valid-url-was-not-pro/#post-1021541

    You can either update manually via FTP: https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update, or use a plugin to upload the theme zip file: https://wordpress.org/plugins/update-theme-and-plugins-from-zip-file/

    If that doesn’t work then please try to delete the whole theme folder, then replace it with the new version. Make sure that you have backups of the site before starting updating.

    Also please read this after you have updated: https://kriesi.at/documentation/enfold/theme-registration/

    Make sure that you update the PHP version on the server as well, to 7.2 or higher.

    Best regards,
    Rikard

  • Author
    Posts
Viewing 4 posts - 1 through 4 (of 4 total)
  • You must be logged in to reply to this topic.