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  • November 25, 2020 at 3:42 pm #1263016
    wanetie

    Can´t edit any page because the avia page builder doesn´t load after updating to wordpress 5.5.3..

    disabled all plugins, nothing happened.

    Yesterday everything worked fine, today after update it doesn´t.

    Front end still good.

    • This topic was modified 3 years, 12 months ago by wanetie.
    November 26, 2020 at 6:37 am #1263191
    Rikard

    Hey wanetie,

    Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

    Best regards,
    Rikard

    November 26, 2020 at 10:19 am #1263213
    wanetie

    Thanks for helping out!

    November 26, 2020 at 10:20 am #1263215
    wanetie
    This reply has been marked as private.
    November 26, 2020 at 7:30 pm #1263334
    Victoria

    Hi wanetie,
    Please update the theme to the latest version. That should fix any issues you are currently experiencing :)

    To update to the latest version follow the simple instructions here. (Or if you want the super detailed explanation you can read this blog post)

    Best regards,
    Victoria

    November 26, 2020 at 9:10 pm #1263364
    wanetie

    Hi Victoria,
    I´ve updated the theme to the latest version, but am still experiencing the same issues..

    Dirk

    November 26, 2020 at 10:14 pm #1263374
    wanetie

    You´re right, I don´t have the latest version. When I try to download it, I can only buy it new again? isn´t there an option to update/download through woocommerce?

    I do have a purchase code, but can´t see where to download..

    November 26, 2020 at 11:39 pm #1263402
    Victoria

    Hi wanetie,

    You can only download it if you have access to the Themeforest account through which the theme was purchased.

    Best regards,
    Victoria

    November 27, 2020 at 9:31 am #1263470
    wanetie

    I´ve just bought a new licence, since I wasn´t able to update on the old license. Now I try to upload the ZIP file with the enfold theme, but it says the link I try to follow has expired..

    Don´t really know what´s going on here, but I´ve even paid extra and am still struggling to use the theme.

    November 27, 2020 at 3:20 pm #1263536
    Nikko

    Hi wanetie,

    I checked on your site and it’s already using the latest version and the pagebuilder works properly.
    The homepage and few other pages I’ve checked have no issues, is there a specific page where it does not work?
    I have posted a screenshot of the homepage on my end (link in private content).
    Your browser might still be fetching old js files, try to clear the browser cache or (if in chrome) open in incognito mode.
    Hope it helps.

    Best regards,
    Nikko

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