enfold seems to have taken down my website with bugs. - Support

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October 15, 2020 at 8:20 pm #1253088

june peters
Guest

What to do??

October 16, 2020 at 4:06 pm #1253306

Victoria
Inactive Moderator

Hey june peters,

Can you please check the server log for error?

Can you give us temporary admin access to your website in the private content box below, so that we can have a closer look?

Best regards,
Victoria

October 16, 2020 at 11:55 pm #1253354
june peters
Guest
In private
- This reply was modified 4 years, 8 months ago by Rikard.
October 18, 2020 at 3:43 am #1253555

june peters
Guest

Have not heard back yet. Both Just Host and Site Lock day the problem is enfold. Please respond.

October 18, 2020 at 5:34 am #1253571

Rikard
Keymaster

Hi,

Thanks for that. I see that you are running a very old version of the theme, could you try to update to the latest version (4.7.6.4) to see if that helps please? The update to 4.7.x has to be done manually from the version you are running, please refer to my replies in this thread: https://kriesi.at/support/topic/enfold-4-5-theme-update-update-failed-download-failed-a-valid-url-was-not-pro/#post-1021541

You can either update manually via FTP: https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update, or use a plugin to upload the theme zip file: https://wordpress.org/plugins/update-theme-and-plugins-from-zip-file/

If that doesn’t work then please try to delete the whole theme folder, then replace it with the new version. Make sure that you have backups of the site before starting updating.

Also please read this after you have updated: https://kriesi.at/documentation/enfold/theme-registration/

Best regards,
Rikard
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