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Good morning,
With my website https://alpha.project-mo.de/en/main-page/ I have the following issue
When I try to go to Enfold – Theme Options – Logo – Upload, the upload button is not working properly and I can not add the Logo. For this reason, there is no Logo. I tried with all the browser but unfortunately I could not find the solution.
Can someone please help?
Best
BeatriceHey Shaddowpain,
Please install the plugin from this article and see if the issue gets resolved.
Actually, you need to update the theme to the latest which 4.7.6.3.
If you need further assistance please let us know.
Best regards,
VictoriaIf I bought the theme in Kriesi.at, see purchase code below, how can I find my theme forest username and API that is required in the enfold update backend ?
Best
BeatriceHi,
Thanks for the update. I see that you are running an old version of the theme, could you try to update to the latest version (4.7.6.4) to see if that helps please? The update to 4.7.x has to be done manually from the version you are running, please refer to my replies in this thread: https://kriesi.at/support/topic/enfold-4-5-theme-update-update-failed-download-failed-a-valid-url-was-not-pro/#post-1021541
You can either update manually via FTP: https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update, or use a plugin to upload the theme zip file: https://wordpress.org/plugins/update-theme-and-plugins-from-zip-file/
If that doesn’t work then please try to delete the whole theme folder, then replace it with the new version. Make sure that you have backups of the site before starting updating.
Also please read this after you have updated: https://kriesi.at/documentation/enfold/theme-registration/
Best regards,
Rikard
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