Viewing 6 posts - 1 through 6 (of 6 total)
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  • September 25, 2020 at 10:30 am #1248363
    mediebruket

    Hi!
    I refer to this support-thread: https://kriesi.at/support/topic/wp5-5-enfold-4-7-6-3-php-7-4-9-advanced-layout-editor-cant-select-elements/

    We have a lot of websites using Enfold Theme and its not a good solution for us to adjust the PHP-file each time this problem occurs. What is the reason for the problem, and is it or will it be fixed?

    We run;
    Wordpress 5.5.1
    Enfold 4.7.6.3
    PHP 7.3.19

    September 26, 2020 at 8:29 am #1248581
    Rikard

    Hey mb,

    Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

    Best regards,
    Rikard

    September 28, 2020 at 12:32 pm #1248970
    mediebruket

    Yes please, see private content.

    • This reply was modified 4 years, 1 month ago by mediebruket.
    September 29, 2020 at 12:49 pm #1249365
    Rikard

    Hi,

    Thanks for that. There is a password prompt before being able to see the WordPress login page though, please post details in private for that as well.

    Best regards,
    Rikard

    September 29, 2020 at 12:53 pm #1249367
    mediebruket

    See private note.

    October 1, 2020 at 1:40 pm #1249874
    Rikard

    Hi,

    Thanks for that. I see the problem on your site, but this is not a general problem with the theme, so it’s very likely that something local to your site is causing this to happen. What happens if you disable all plugins in order to check for a conflict coming from any of them? Also please try enabling the parent theme to rule out any problems coming from customisations in your child theme. You could also try to install this plugin and remove all WordPress transients to see if that has any effect: https://wordpress.org/plugins/transients-manager/

    Best regards,
    Rikard

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