Viewing 6 posts - 1 through 6 (of 6 total)
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  • August 18, 2020 at 6:39 pm #1238845
    Dan Jannone
    Guest

    Hello,
    Our website has a theme related critical error when things were updated on wordpress and PHP. We had an old version of Enfold running and now the website has a critical error only with Enfold themes. other themes run but are messy and are unusable. Can you please offer something we can use that is compatible with the Enfold theme we purchased in 2015? What options do we have to get our site back up and running with a working theme? Thanks!

    August 18, 2020 at 9:27 pm #1238925
    Victoria

    Hey Dan Jannone,

    You need to make a full website backup, update php to php7.2 and update the theme to the latest version. The latest is Enfold 4.7.6.3.

    If you need further assistance please let us know.
    Best regards,
    Victoria

    August 18, 2020 at 10:56 pm #1238937
    Dan Jannone
    Guest
    This reply has been marked as private.
    August 19, 2020 at 12:31 am #1238978
    Jordan Shannon

    Hi,

    Please refer to the following:

    Backup WordPress Site

    Best regards,
    Jordan Shannon

    August 21, 2020 at 9:11 pm #1239847
    Dan Jannone
    Guest
    This reply has been marked as private.
    August 21, 2020 at 9:55 pm #1239877
    Jordan Shannon

    Hi,

    Yes, the data will transfer over into the update. Refer to the following:

    Backup theme settings

    Best regards,
    Jordan Shannon

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