Viewing 27 posts - 1 through 27 (of 27 total)
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  • July 23, 2020 at 3:56 pm #1232636
    Cloudypro

    Hello

    I have been facing a weird problem. Every 23rd of the month, exactly the same date since 4 months, my site server goes down
    And when i contact the support at DreamPress, they said

    I’m seeing wp-options table quite large due to
    aviaAsset_avia-head-scripts

    Can you help me find out what is causing this issue ?

    Because its been 3 month i have been realizing this crash on every 23r d of the month, i decided to contact support on the 22nd and do a precautions act by clearing transients and restarting server and optimizing database, which results in a good memory use and good headroom. So just yesterday (22nd of July) we did that .. but today (23rd July) the site crashed as usual !

    July 23, 2020 at 3:59 pm #1232638
    Cloudypro

    Private Log

    July 23, 2020 at 4:55 pm #1232660
    Yigit

    Hi,

    Please update Enfold to the latest version 4.7.6 and refer to this post – https://kriesi.at/documentation/enfold/optimization/#troubleshoot

    Regards,
    Yigit

    July 23, 2020 at 11:23 pm #1232820
    Cloudypro

    Hello @Yigit
    I have followed instructions, but can you please explain or help me understand this

    Disable file merging, select “Delete old CSS and JS files” – wait for some time, clear server cache and then reactivate your settings.
    is it a must to do the above ?
    and What is meant by “then reactivate your settings” which settings ?

    Thanks again

    July 24, 2020 at 2:25 am #1232847
    Cloudypro

    Hello again

    After i updated Enfold, i realized that there is a problem with the Tab Section elements on the site .. whenever i go to another tab, the whole tab bar disappears
    example:

    Jason Kaakoush

    Customized Course

    even here, when you go to another tab, there is something weird on the site that happens, it shows the tab content but it kind of scrolls the page somehow !
    https://per-vurt.com/product/native-instruments-traktor-kontrol-s4 (down where you have “features”, “description” “specifications”…)

    Can you please advise and help fix it ! ?

    July 28, 2020 at 3:40 am #1233632
    Ismael

    Hi,

    Thank you for the update.

    Did you modify the tab_section.php or the tab_sub_section.php file in the child theme? The tab section title or navigation disappears because it slides along with the tab section content when it’s not supposed to.

    Best regards,
    Ismael

    July 28, 2020 at 10:29 am #1233719
    Cloudypro

    Hello @ismael
    No i have not modified those files at all !

    I have also asked a question on
    #1232820 concerning

    “and What is meant by “then reactivate your settings” which settings ?”

    hope you can answer it

    thanks

    August 2, 2020 at 6:34 pm #1234658
    Mike

    Hi,
    Sorry for the late reply, in the link above the context for “then reactivate your settings” is that you have

    “Disable adding unique timestamps” in “Unique timestamp of merged files” to suppress adding the timestamp.

    and after waiting sometime you can “then reactivate your settings” meaning that you can enable adding unique timestamps.

    In your case you were following the steps to clear your file merging and would enable file merging again once your server cache is cleared, typically this can take “sometime”.
    I recommend not using any file merging, cache, minifying, server caching, & etc until your site is completely done because it can mask or create issues while creating your site.
    I hope I explained this well.

    Best regards,
    Mike

    August 12, 2020 at 3:00 pm #1237004
    Cloudypro

    Hello @mike

    Sorry for the late reply …
    Well, currently my 3 preferences i talked about are;

    CSS file merging and compression
    Disable – no CSS file merging and compression
    Javascript file merging and compression
    Disable – no Javascript file merging and compression

    Unique timestamp of merged files and WP object cache bug
    Disable adding unique timestamps only

    Do you think if i keep them like this i would lose anything? Is it bad to keep them like this ? what is the disadvantages if any?

    Thank you

    August 14, 2020 at 4:36 am #1237652
    Ismael

    Hi,

    Thank you for te update.

    Based on the settings above, all css and js files will load independently and not as a single compressed or minified file unless a third party compression plugin such as Autoptimize or a cache plugin with the same compression feature like WP Rocket is installed. The third option (Unique timestamp) doesn’t really matter because the first two compression settings are already disabled.

    You can keep those settings disabled but make sure to install another compression or minification plugin to combine the resource files and improve the loading speed of the site.

    Best regards,
    Ismael

    August 14, 2020 at 12:01 pm #1237763
    Cloudypro

    Hello @ismael

    Thank you for the detailed answer i really appreciate
    .Exactly Every 23rd of the month, my site crashes
    My initial problem was according to the Dreamhost Support :

    I’m seeing wp-options table quite large due to
    aviaAsset_avia-head-scripts

    and @yigit sent me this link to follow the instructions: https://kriesi.at/documentation/enfold/optimization/#troubleshoot
    i did what is written there and i have these settings applied now

    CSS file merging and compression
    Disable – no CSS file merging and compression
    Javascript file merging and compression
    Disable – no Javascript file merging and compression

    Unique timestamp of merged files and WP object cache bug
    Disable adding unique timestamps only

    my question is :
    by keeping the above settings disabled, do you think that my problem would be solved and i wont be ” seeing wp-options table quite large due to aviaAsset_avia-head-scripts” that is resulting in a site crash ?

    Thank you
    ive attached the log by the support team at Dreamhost in private

    August 16, 2020 at 8:06 pm #1238256
    Mike

    Hi,
    I would say that this should resolve the issue because the “aviaAsset_avia-head-scripts” row in the database is created when the file merging and compression is enabled, and it is removed when file merging and compression is disabled.
    But in your Private Content area above the code that you pasted is much more than the one line that should be there, like this:
    2020-08-16_135553.jpg
    so I wonder if your field is being appended and not cleared. Can you search for “aviaAsset_avia-head-scripts” in your “phpMyAdmin” database tool while your file merging and compression is disabled and again when it is enabled to see if it is removed and then shows with just one line when it is enabled.

    Best regards,
    Mike

    August 23, 2020 at 7:32 pm #1240193
    Cloudypro

    Hello Mike
    I will look into that with the Dreamhost support and get back to you as i am not too technical and i do not know where to access “phpMyAdmin” database

    Thank you !
    On another note, if i have to keep these settings, then i will have a slower site ! so i am stuck between having a site crash from time to time, and have a slow website all the time ! if you have any advise please share it with me :)

    August 23, 2020 at 11:52 pm #1240214
    Mike

    Hi,
    This is a strange issue since your site is crashing the same day each month, but I think we may be on the right track with checking if the field is cleared when the file merging option is disabled, we will see what your host finds. For other ideas, do you know if your host checked your server’s “cron jobs” for something that might also be running every month?
    If your site is a Multisite, do you have anything running each month like a backup or a cleanup on a different site?

    Best regards,
    Mike

    August 24, 2020 at 5:41 pm #1240439
    Cloudypro

    Hello Mike

    I am just waiting for the right time to contact them as we are located in different areas and the time difference is huge !

    WIll let you know about all and thanks for following up / i have a single site
    i have many cron jobs but they are minor ones and they don’t happen every 23 of the month

    i realized that i did not have a site crash (YET) i am still monitoring .. let’s keep this thread open till i do what you requested (soon)

    August 27, 2020 at 12:10 pm #1241174
    Mike

    Hi,
    Thanks, we will keep this open to hear back from you.

    Best regards,
    Mike

    November 17, 2020 at 9:02 pm #1261108
    Cloudypro

    Hello @Ismael
    Reply to
    #1237652

    If i am already on Cloudflare, should i install both WP Rocket and Autoptimize ? knowing that i had to disable
    CSS file merging and compression
    and
    Javascript file merging and compression
    Unique timestamp of merged files and WP object cache bug

    Please let me know what you can advise as i have been researching and my head is almost blown up since many people are saying different things !

    Thank you

    November 17, 2020 at 11:58 pm #1261158
    Cloudypro

    @mike
    I have seen your reply on https://kriesi.at/support/topic/dynamic_avia-making-way-too-many-calls/#post-1183708 a solution .. is this going to help me ?

    My problem (site crash caused by wp-options table becoming quite large due to aviaAsset_avia-head-scripts) was solved when i disabled
    CSS file merging and compression
    and
    Javascript file merging and compression
    and
    Unique timestamp of merged files and WP object cache bug

    but the website became slow and the Gmetrix grading went down

    so what could be a good solution to avoid having the site crash and at the same time without affecting the performance of it !!!!!????

    Thanks for the help

    November 18, 2020 at 1:34 pm #1261279
    Mike

    Hi,

    @Cloudypro    , I don’t believe that this solution would help you, as I recall that solution was before the “Fix WP bug, disable unique timestamps” was added to the “Unique timestamp of merged files and WP object cache bug” option.
    2020-11-18_062848.jpg
    So I believe using this option takes the place of the filter.

    Best regards,
    Mike

    November 18, 2020 at 6:55 pm #1261349
    Cloudypro

    Thank you @Mike

    Ok i will choose this solution .. but do you think that this will affect the performance of my site ?
    I will also enable the below
    CSS file merging and compression
    Javascript file merging and compression

    One more question, if i have Cloudflare, do i still need to have Autoptimize or WP Rocket ? or no need for that ?

    THanks again

    November 19, 2020 at 2:14 pm #1261557
    Mike

    Hi,
    I understood your previous post to mean that you had the “CSS & JS file merging and compression” disabled, this makes sense if you are using Autoptimize or WP Rocket, because both of these have a merging and compression option and you would only want this to occur once, typically errors I see occur when the theme compresses and Autoptimize or WP Rocket does it again, this double compression should be avoided.
    As for using Cloudflare, I found this “article”: Cloudflare: Should You Use It or Not it is by WP Rocket so it does recommend using Cloudflare with WP Rocket, but the explanation is well written.
    I believe adding Autoptimize to the mix is touchy because many of the options are available through the theme options or WP Rocket, but I would guess that carefully choosing options from all three would work out.
    But with your database table issue, which seems to have been corrected by disabling the merging and compression, I would recommend trying Cloudflare with WP Rocket first without Autoptimize as a start.

    Best regards,
    Mike

    November 19, 2020 at 3:05 pm #1261568
    Cloudypro

    Hello @Mike
    Thank you so much for taking the time to answer with details .. i appreciate this ..

    I am not a fan of using plugins, i would like to keep the internal theme options to enable both compression and merging. But is there a solution to enable them without having the options table get very huge ? and therefore resulting in a site crash ?

    Thanks again

    November 20, 2020 at 3:02 pm #1261791
    Mike

    Hi,
    Perhaps I didn’t understand correctly, at your last report of the table issue I thought you said that:

    My problem (site crash caused by wp-options table becoming quite large due to aviaAsset_avia-head-scripts)
    was solved when I disabled
    CSS file merging and compression
    and
    Javascript file merging and compression
    and
    Unique timestamp of merged files and WP object cache bug

    So with these disabled, your monthly crash didn’t happen… which is good news since we were not able to reproduce this table crash on the different servers that we tried, I believe that this post was the closest to an explanation… being that the table field is being appended and not cleared on changes.
    Unfortunately, this seems to be due to some server setting or error that I do not know about, but I would think that this key point would help your webhost spot the issue?

    Ok, so now we are at the point that the crash doesn’t occur… but we want to improve your site speed… and you were asking about using Autoptimize, WP Rocket, & Cloudflare to improve your site speed.
    So I would think that we would want to keep the settings disabled that solved the table crash, correct?
    Perhaps a good test would be to keep the settings disabled and add Cloudflare to the mix, I would recommend making only one change at a time, that is either add Cloudflare or WP Rocket.
    I hope this makes sense

    Best regards,
    Mike

    November 20, 2020 at 5:58 pm #1261837
    Cloudypro

    @Mike
    Hello

    Thanks for replying .. yes you are right with what you said .. but i had Cloudflare form a long time !

    If this is a server issue then i guess i am facing a dead end .. because my server host asked me to contact the Kriesi Enfold support :)

    dead end.. i am doomed to experience site crash every now and then !

    Thanks for trying to help
    cheers

    November 22, 2020 at 9:16 pm #1262149
    Mike

    Hi,
    Sorry for the late reply and that we were not able to solve this, but perhaps a database freelancer would be able to adjust the settings in the table so it won’t grow so large or reset it automatically each month before the crash, I’m not a database expert but I would imagine there are a few options.

    Best regards,
    Mike

    November 23, 2020 at 12:19 pm #1262335
    Cloudypro

    Thank you @mike
    you have been very helpful and i appreciate your time and effort

    No further questions

    November 23, 2020 at 1:03 pm #1262354
    Mike

    Hi,
    Very good, thank you for using Enfold.

    Best regards,
    Mike

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