Viewing 11 posts - 1 through 11 (of 11 total)
  • Author
    Posts
  • July 8, 2020 at 5:43 pm #1228911
    raisonbrands

    Hi there,

    So we have a very unusual problem that occurred recently. There is one single page on a client’s website that simply cannot be updated. You can login the backend, make a change (duplicate a column in our case), and when you go to save, you just get the spinning wheel.

    I saved the page in a template, pulled it onto a new page, published, tried to duplicate a column, and the same result.

    I actually put our coder on it and he’s stumped. He says:

    “Admin-ajax.php is getting a 406. The error points to an issue with a core file which I’ve replaced since. Could be a mod_security issue but it’s on a shared host so you can’t disable mod.security. It breaks the whole site LOL.”

    Any thoughts or advice would be very much appreciated.

    Thanks!

    July 9, 2020 at 1:41 pm #1229151
    Rikard

    Hey raisonbrands,

    Sorry for the problem. I see that you are running an old version of the theme, could you try to update to the latest version (4.7.5) to see if that helps please? The update to 4.7.x has to be done manually from the version you are running, please refer to my replies in this thread: https://kriesi.at/support/topic/enfold-4-5-theme-update-update-failed-download-failed-a-valid-url-was-not-pro/#post-1021541

    You can either update manually via FTP: https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update, or use a plugin to upload the theme zip file: https://wordpress.org/plugins/update-theme-and-plugins-from-zip-file/

    If that doesn’t work then please try to delete the whole theme folder, then replace it with the new version. Make sure that you have backups of the site before starting updating.

    Also please read this after you have updated: https://kriesi.at/documentation/enfold/theme-registration/

    If updating doesn’t solve the problem then please activate debug mode so that we can move the shortcodes to new page to try and find out what is breaking the layout builder or causing the 406 error: https://kriesi.at/documentation/enfold/intro-to-advanced-layout-builder/#debug-mode

    Best regards,
    Rikard

    July 9, 2020 at 4:33 pm #1229211
    raisonbrands

    Thanks Rikard,

    I’ll let the client know and get the ball rolling, will let you know if it works or not.

    Have a great day!

    July 9, 2020 at 9:40 pm #1229241
    raisonbrands

    Allrighty,

    So we updated to 4.7.5 and we still have the same issue, as a matter of fact that specific page won’t load at all to even try an update. Like before all the other pages seem fine.

    Any ideas would be very much appreciated!

    July 11, 2020 at 4:01 am #1229509
    Rikard

    Hi,

    Thanks for the update, could you enable debug mode? Instructions are in my previous reply. We can do it for you if you give us permission to do so.

    Best regards,
    Rikard

    July 13, 2020 at 6:09 pm #1230018
    raisonbrands

    Hi Rikard,

    Yes please, if you’d be so kind you definitely have permission to enable debug mode and see what you can find out.

    Thanks!

    July 15, 2020 at 4:51 am #1230490
    Rikard

    Hi,

    Thanks for that. I’ve activated debug mode on your site and created a copy of the problem page, please see private. I can’t see anything strange in your content, but I do see that there is a jQuery problem caused by a plugin, see private again. What happens if you disable that plugin? We can test for you if you give us permission to disable plugins as well.

    Best regards,
    Rikard

    July 20, 2020 at 5:05 pm #1231798
    raisonbrands

    Thanks Rikard,

    Sorry for the delay–ended up having to take some time off last week.

    I just temporarily disabled the plugin in question and the problem remained.

    Any other thoughts?

    Thanks again!

    July 22, 2020 at 4:36 am #1232171
    Rikard

    Hi,

    Thanks for the update. I tried logging into your site, but the login details are not working anymore. Please check and verify.

    Best regards,
    Rikard

    July 27, 2020 at 6:01 pm #1233554
    raisonbrands

    Hey Rikard,

    Just an update and sorry for wasting your time, but maybe this will help someone in the future–it turned out to be a really weird mod security error on the host, A Small Orange (random I know).

    For whatever reason, mod_security is blocking access to the admin-ajax.php file on that specific page only, host whitelisted it and problem solved.

    Thanks again!

    July 27, 2020 at 6:56 pm #1233563
    Jordan Shannon

    Hi,

    I’m glad this was resolved. If you need additional help, please let us know here in the forums.

    Best regards,
    Jordan Shannon

  • Author
    Posts
Viewing 11 posts - 1 through 11 (of 11 total)
  • The topic ‘1 Page / Template Cannot Be Updated’ is closed to new replies.