Viewing 6 posts - 1 through 6 (of 6 total)
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  • July 1, 2020 at 11:18 am #1227220
    aokank

    hi all
    i cannot import demos from enfold import menu. I tried to reset with plugins and also delete my works and create new wp. But nothing changed.
    My host is godaddy.

    best regards.

    • This topic was modified 5 years, 10 months ago by aokank.
    July 2, 2020 at 6:43 am #1227393
    Rikard

    Hey aokank,

    Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply. Also, which demo are you looking to import? You could try to import it manually to see if that works better: https://kriesi.at/documentation/enfold/import-demos/#manual-demo-import–using-xml-files-

    Best regards,
    Rikard

    July 2, 2020 at 9:31 am #1227414
    aokank

    hey rikard ;
    I imported theme through ftp but it did not work. I also tried importing manually via WP importer; but it did not worked too (500 internal server error )
    i m not intersted in one of the demos. I want to try and learn how to use themes’ control panel efficently. So i want to try all demos before launching our website. : )
    Best Regards.

    • This reply was modified 5 years, 9 months ago by aokank.
    July 4, 2020 at 4:23 am #1227854
    Rikard

    Hi,

    Thanks for the update. I’m getting the same error on my end unfortunately, the server is responding with a 500 error on the file in private. Could you try reaching out to your hosting provider to see if they know why that is please? Also please try disabling your security plugin as that might be causing problems as well.

    Best regards,
    Rikard

    July 8, 2020 at 10:16 am #1228812
    aokank

    i contacted with them but they said; i have to conctact with u as they thought problem is caused by the theme.
    İm really stuckted. you send me them, they send me back to you. What am i supposed to do ?

    July 9, 2020 at 4:40 am #1229037
    Rikard

    Hi,

    Sorry for the problem. I don’t think we can do much to get the actual import function to work if we don’t have access to changing things on the server, which is likely impossible. We can import settings and content manually for you though, do you need the whole demo? If not then please link to the pages you want to import, and we’ll try doing it manually for you. Also please include admin WordPress login details as we would need access to the backend of your site in order to help you out.

    Best regards,
    Rikard

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