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Hello Team,
We have tried to update the theme on the website and the theme is stuck in between at the time of update and the theme is not updating. Requesting you to please let us know if there is any recommendation or minimum values of PHP INI that need to be set in order for the theme update to work successfully.
Looking forward.
Hey ClarifyDesigns,
We cannot see the screenshot.
Please, upload screenshots to a service like Dropbox or http://imgur.com and give us the links here.
Best regards,
VictoriaHello Victoria
Please check.
Best Regards,
ClarifyDesignsHi ClarifyDesigns,
Here’s the hosting requirement for Enfold: https://kriesi.at/documentation/enfold/hosting-requirement/
As for updating the theme please go to Enfold > Theme Update.
Make sure that your envato Token’s permission is sufficient: https://kriesi.at/documentation/enfold/theme-registration/#toggle-id-5Best regards,
NikkoHi ClarifyDesigns,
Please confirm that you have a full website backup ready, so that we can update the theme for you.
Best regards,
VictoriaHello Victoria,
Thanks for the reply. Yes, we have a full backup of the website. Also, please update me what is the error of why it is not updating automatically.
Thanks,
Hi,
Thanks for that, the FTP login details worked and I have updated your site to the latest version of the theme now. Please review it.
Best regards,
RikardHi ClarifyDesigns,
The update mechanism works on and off recently, you can try installing the Envato Market plugin and see updates in it.
https://envato.com/market-plugin/Best regards,
VictoriaHi Clarify Design!
Glad we could help :)
If you need further assistance please let us know.
Cheers!
VictoriaHi,
Sorry for the late reply, when I check your site I see this in the Debugging Info:Updates: enabled - token has changed and not verifiedbut your theme is up to date.
From the previous posts it seems like once you disabled your security plugins the update worked, so when there is another update please try disabling your security plugins and try again, as long as your token is verified.
But please note that Envato limits the number of update checks you can do in a day for your account. Do you have many licenses on the same account? Typically it helps if you wait 24 hours before checking again.Best regards,
Mike
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