Viewing 23 posts - 1 through 23 (of 23 total)
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  • #1221409

    Hello,
    I am suffering from a problem in editing WordPress pages, where the content that is made available to the visitor on the site is readable, however, it is not possible to edit it. The editor goes into eternal upload and is never loaded. I don’t know what else to do, because I’ve done several tests with plugins and so far it hasn’t been solved. Even the editing of posts has a similar problem, where when I can make any changes it does not save.

    Thank you for your help

    #1221665

    Hey maria_96,

    Thanks for the login details. Could you try deactivating all plugins to see if one of them is causing a conflict please?

    Best regards,
    Rikard

    #1221705

    Hi Rikard,

    I disabled all plugins as requested, however, the problem persists.

    #1221828

    Hi maria_96,

    There might be some corrupted files, so please delete all theme files completely via FTP, before installing a fresh copy from your ThemeForest account. Here is a short tutorial on how to install the theme via FTP, in case you are not sure how that works.

    Best regards,
    Victoria

    #1222071

    Hi guys,

    I did as informed, but it didn’t work. What would be the next step?

    #1222332

    Hi,

    Please try to completely delete the theme, then upload a fresh copy from your Themeforest account. Make sure that you have backups of the site in case something should go wrong before you do this.

    Best regards,
    Rikard

    #1222679

    Hi Rikard,

    But that was exactly what I did and it didn’t work. I deleted the theme via FTP, downloaded a new copy and I still have the same problems.

    #1222910

    Hi,

    Thanks for the update. I check your front page, and the post in private. I can’t reproduce the problem you are describing on any of theme though, did you try loading the backend in an incognito/private window? If that doesn’t work either then please let us know exactly how to reproduce the problem you are experiencing.

    Best regards,
    Rikard

    #1223179

    Hi Rikard,

    I was months without being able to edit any pages or posts, I bought a new one, did a good cleaning of plugins since last week and today when I entered the edition, it returned to normal. I honestly can’t tell you what happened. But I appreciate your attention!

    #1223298

    Hi,

    Great, I’m glad that things are back to working again and thanks for the update. Please let us know if you should need any further help on the topic or if we can close it.

    Best regards,
    Rikard

    #1223413

    Hi Rikard,

    Yesterday during the tests, I noticed that the entypo-fontello icons are appearing as rectangles, so I went to install as they guide here: https://kriesi.at/documentation/enfold/icon/#adding-your-own-fontello-or-flaticon -icons- but I was not successful, I checked the permissions on ftp, and everything was ok too. What could it be?

    #1223598

    Hi,

    What happens if you disable the Autoptimize plugin?

    Best regards,
    Rikard

    #1223715

    nothing happens.

    #1224724

    hi guys, do we have any return?

    #1225446

    Hi,

    We are not yet sure why the icons are not displaying, but we found an error in the console which might be related to the issue.

    This is the error:

    Uncaught SyntaxError: JSON.parse: unexpected end of data at line 1 column 1 of the JSON data
    onload <a href="https://d335luupugsy2.cloudfront.net/js/chat_button/stable/chat_button.min.js?uniq=0.2695216924159266:1" rel="nofollow">https://d335luupugsy2.cloudfront.net/js/chat_button/stable/chat_button.min.js?uniq=0.2695216924159266:1</a>
    

    Do you have any idea where it’s from, or how it’s loaded?

    Best regards,
    Ismael

    #1225570

    Hi Ismael,

    As far as I could verify it has to do with my chat button, which definitely has nothing to do with not loading the icons. I need a solution soon because I am suffering severely from charges from my managers and clients, since the site is not working as it should!

    #1225787

    Hi,

    Sorry for the troubles. The icons are not displaying properly because the entypo-fontello.woff file is not available or is not loading properly.

    Did you set the nginx server to allow font files? This location directive should be added in the nginx.conf file inside the server context.

        location ~* \.(?:eot|woff|woff2|ttf|svg|otf) {
            access_log        off;
            log_not_found     off;
    
            expires           5m;
            add_header        Cache-Control "public";
    
            # allow CORS requests
            add_header        Access-Control-Allow-Origin *;
        }
    
    

    Best regards,
    Ismael

    #1234179

    Hi Ismael,

    I apologize for the delay, I had not received the email with the reply previously. As far as I know, I don’t have this nginx. How can I find it?

    #1234697

    Hi,
    Sorry for the late reply, this is typically added to the nginx.conf file inside the server context, this is not always available to end users, please try asking your webhost for help with adding this.

    Best regards,
    Mike

    #1239866

    Hello,

    I contacted the host, but their response was that the insertion of settings in nginx.conf unfortunately cannot be done because it changes the structure they have already used with other customers. So I got in touch with another professional who made settings on the server + settings from the website’s .htaccess file and the icons reappeared!

    Thanks for the support!

    #1239881

    Hi,

    Did you need additional help with this topic or shall we close?

    Best regards,
    Jordan Shannon

    #1240405

    Hi Jordan,

    Yes, you can close! Thanks :)

    #1240494

    Hi maria_96,

    Great :)

    We are closing the thread.

    If you need further assistance please let us know in a new one.

    Best regards,
    Victoria

Viewing 23 posts - 1 through 23 (of 23 total)
  • The topic ‘Advanced Layout Builder not working with WP 5.4.1’ is closed to new replies.